Senior Operations Manager

2 weeks ago


Warrington, Warrington, United Kingdom GARY CHAPLIN LTD Full time
Senior Operations Manager

We are seeking a highly experienced and ambitious Senior Operations Manager to join our innovative Service Group. As a key member of our leadership team, you will be responsible for leading a newly created team focused on the non-Domestic/B2B Energy sector.

This is an outstanding opportunity for a talented and driven individual to join a progressive and exciting business, with a fast-track path to executive leadership. You will have the chance to work with a highly experienced team, get mentored by outstanding colleagues, and be part of the future leadership strategy for our impressive group.

As a Senior Operations Manager, you will be responsible for managing a team of professionals, ensuring the delivery of high-quality services to our customers. You will have P&L responsibility for a department, with a budget of up to £2m, and will be expected to drive efficiency and process improvement, enhance productivity, and realize strategic goals.

You will be a strong leader, with a proven track record of delivering income streams and controlling costs. You will be able to analyze performance data, derive clear insights, and drive improved performance. You will be an incredibly strong communicator, able to create and manage highly motivated and engaged teams, and will be passionate about the development of colleagues.

We are looking for someone with entrepreneurial ability and desire, who is excited by a high-paced environment, thick with USPs. You will be a 'Just Do It' attitude, with a sense of humor, and will be able to demonstrate a holistic approach when managing risk.

Key Responsibilities:

  • Lead, motivate, and inspire the non-domestic energy team and their performance
  • Take responsibility for the quality of operational and BAU output, from planning, delivery, and day-to-day performance, to tactics and onward evaluation and evolution
  • Raise capability, creativity, performance, and confidence across the team, and the business
  • Set the tone of engagement, working practices, disciplines, and routines, and lead by example
  • Manage resources, planning, recruiting, and training as business needs require

Requirements:

  • A strong leader with at least 5 years' experience of leading a team with P&L responsibility within the non-domestic energy supply sector
  • A strong leader who can role model values and understands the influence their role has on others and acts appropriately at all times
  • Experience of delivering income streams and controlling costs in order to deliver a contribution of as large as £2m
  • Experience of managing day-to-day volume performance, ensuring a flow of stock sufficient to meet all volume targets and delivering this while maintaining quality, measured by customer experience, right first time decisions, etc.
  • Able to analyze performance data and derive clear insight that, in turn, drives improved performance
  • An incredibly strong communicator who has experience of creating and managing highly motivated and engaged teams
  • Passionate about the development of colleagues
  • Able to provide an escalation point for consumers, excellent at written and verbal communication
  • Someone driven to improve the experience for both our colleagues and consumers in an environment of continuous improvement

About Us:

GARY CHAPLIN LTD is a leading provider of innovative services, with a strong reputation for delivering high-quality solutions to our customers. We are a fast-paced, entrepreneurial environment, with a strong focus on customer engagement and service delivery.

We are committed to creating a supportive, open, and authentic culture, with opportunities for growth and development. We believe in empowering our employees to take ownership of their careers and learning development, and we offer a range of training and development programs to support their growth.

We are an equal opportunities employer, and we welcome applications from talented individuals who share our values and are passionate about delivering exceptional results.



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