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Customer Service Director

2 months ago

Warrington, Warrington, United Kingdom Jungheinrich UK Ltd Full time
Job Description

Jungheinrich UK Ltd is a leading provider of intralogistics solutions. We are seeking a highly skilled and experienced professional to fill the role of Customer Service Manager.

Key Responsibilities:
  • Provide comprehensive management and leadership for a multi-skilled team of Service Dispatchers and Administrators to deliver exceptional customer service.
  • Interact with internal departments and external contractors to ensure seamless end-to-end process delivery.
  • Develop and implement effective work planning and scheduling strategies to optimize team performance.
  • Manage and coach team members at all levels, providing guidance and support to ensure their success.
  • Collaborate with stakeholders to identify and address customer needs, ensuring timely and effective resolution.
Requirements:
  • Proven experience in a call centre environment, with a strong background in customer service and team management.
  • Excellent organizational and multi-tasking skills, with the ability to work under pressure and prioritize tasks effectively.
  • Strong leadership and coaching skills, with the ability to motivate and develop team members.
  • Proficient in the use of Microsoft 365 and SAP, with experience in data analysis and reporting.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and team performance.
What We Offer:
  • A comprehensive benefits package, including 25 days' holiday, stakeholder pension, and private medical insurance.
  • A competitive salary and bonus structure, with opportunities for career advancement.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Ongoing training and development opportunities, to ensure you have the skills and knowledge needed to succeed in your role.