Customer Service Director

1 week ago

Warrington, Warrington, United Kingdom Jungheinrich Full time

Job Summary:

We are seeking a highly skilled Customer Service Director to join our team at Jungheinrich UK. As a key member of our Customer Service organisation, you will be responsible for promoting the health, safety, and welfare of our people and championing a safety-first culture within our business.

Key Responsibilities:

  • Develop and maintain an optimal infrastructure (human resources, skills, and tools) to deliver agreed customer service levels, financial targets, and defined operational After Sales KPIs.
  • Ensure adherence to defined After Sales processes and procedures.
  • Lead and motivate a high-performing team to achieve maximum customer satisfaction, efficiency, and profitability.
  • Collaborate with central teams to deliver the overall objectives of the Customer Service organisation.
  • Actively contribute to promoting and accepting change to ensure Jungheinrich UK Customer Service remains at the forefront of the intralogistics industry.
  • Effectively communicate with customers and suppliers via various communication channels to deliver a complete end-to-end aftermarket solution.

Requirements:

  • Experience of work planning/scheduling.
  • Experience in a call centre environment is a plus.
  • Good organisational and multi-tasking skills.
  • Proven management and leadership skills.
  • The ability to manage and coach people at all levels and remotely.
  • Organised, excellent timekeeper.
  • Ability to work under pressure, putting the customer at the heart of what we do.
  • A self-starter to manage their operational requirements.
  • Proficient in the use of Microsoft 365.
  • SAP experience.

Competencies:

  • Analysis.
  • Business Acumen.
  • Customer Orientation.
  • Accountability.
  • Initiative.
  • Adaptability.
  • Attention to Detail.
  • Flexibility.
  • Influencing.
  • Integrity.
  • Resilience and Tenacity.
  • Creative problem solving.

  • Customer Service Director

    4 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. As a key member of our Customer Service organisation, you will be responsible for delivering exceptional customer service, driving business growth, and leading a high-performing team.Key Responsibilities:Develop and implement...

  • Customer Service Director

    4 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. As a key member of our Customer Service organisation, you will be responsible for delivering exceptional customer service, driving business growth, and leading a high-performing team.Key Responsibilities:Develop and implement...

  • Customer Service Director

    2 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. The successful candidate will be responsible for leading our customer service operations, ensuring that we deliver exceptional customer experiences and achieve our business objectives.Key Responsibilities:Develop and implement strategies...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Title: Customer Service ManagerAt Jungheinrich, we are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our Customer Service organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Title: Customer Service ManagerAt Jungheinrich, we are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our Customer Service organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and...

  • Customer Service Director

    2 days ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Summary:The Customer Service Manager will lead the Customer Service operation at Jungheinrich UK, promoting a safety-first culture and delivering customer satisfaction, efficiency, and profitability.Key Responsibilities:Develop and maintain an optimal infrastructure to deliver customer service levels, financial targets, and operational KPIs.Ensure...

  • Customer Service Director

    4 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    4 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. The successful candidate will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a culture of safety...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. The successful candidate will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a culture of safety...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a leading Procurement Specialists and Bid Management Firm supporting British businesses by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionAs a tech disruptor and innovator, we use AI and Machine Learning to support Britain's best...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a leading Procurement Specialists and Bid Management Firm supporting British businesses by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionAs a tech disruptor and innovator, we use AI and Machine Learning to support Britain's best...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are looking for an experienced B2B Outbound Contact Centre Manager to join our team at...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are looking for an experienced B2B Outbound Contact Centre Manager to join our team at...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are seeking an experienced B2B Outbound Contact Centre Manager to join our team at our HQ...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are seeking an experienced B2B Outbound Contact Centre Manager to join our team at our HQ...