Customer Service Director

4 weeks ago

Warrington, Warrington, United Kingdom Jungheinrich Full time
Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. As a key member of our Customer Service organisation, you will be responsible for delivering exceptional customer service, driving business growth, and leading a high-performing team.

Key Responsibilities:
  • Develop and implement customer-centric strategies to drive customer satisfaction and loyalty
  • Lead a team of customer service professionals to ensure seamless delivery of customer service
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Monitor and report on key performance indicators (KPIs) to measure customer service performance
  • Stay up-to-date with industry trends and best practices to ensure Jungheinrich UK remains at the forefront of the intralogistics industry
Requirements:
  • Proven experience in customer service management, preferably in a call centre environment
  • Strong leadership and coaching skills to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills to build strong relationships with customers and stakeholders
  • Ability to work under pressure and prioritize tasks effectively
  • Proficient in the use of Microsoft 365 and SAP
Competencies:
  • Analysis
  • Business Acumen
  • Customer Orientation
  • Accountability
  • Initiative
  • Adaptability
  • Attention to Detail
  • Flexibility
  • Influencing
  • Integrity
  • Resilience and Tenacity
  • Creative problem solving

  • Customer Service Director

    1 week ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled Customer Service Director to join our team at Jungheinrich UK. As a key member of our Customer Service organisation, you will be responsible for promoting the health, safety, and welfare of our people and championing a safety-first culture within our business.Key Responsibilities:Develop and maintain an optimal...

  • Customer Service Director

    2 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. The successful candidate will be responsible for leading our customer service operations, ensuring that we deliver exceptional customer experiences and achieve our business objectives.Key Responsibilities:Develop and implement strategies...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Title: Customer Service ManagerAt Jungheinrich, we are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our Customer Service organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Title: Customer Service ManagerAt Jungheinrich, we are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our Customer Service organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and...

  • Customer Service Director

    2 days ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Summary:The Customer Service Manager will lead the Customer Service operation at Jungheinrich UK, promoting a safety-first culture and delivering customer satisfaction, efficiency, and profitability.Key Responsibilities:Develop and maintain an optimal infrastructure to deliver customer service levels, financial targets, and operational KPIs.Ensure...

  • Customer Service Director

    4 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    4 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. The successful candidate will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a culture of safety...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jungheinrich UK. The successful candidate will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a culture of safety...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom Jungheinrich Full time

    Role Overview:Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.Key Responsibilities:Promote a...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a leading Procurement Specialists and Bid Management Firm supporting British businesses by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionAs a tech disruptor and innovator, we use AI and Machine Learning to support Britain's best...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a leading Procurement Specialists and Bid Management Firm supporting British businesses by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionAs a tech disruptor and innovator, we use AI and Machine Learning to support Britain's best...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are looking for an experienced B2B Outbound Contact Centre Manager to join our team at...

  • Customer Service Director

    1 month ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are looking for an experienced B2B Outbound Contact Centre Manager to join our team at...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are seeking an experienced B2B Outbound Contact Centre Manager to join our team at our HQ...

  • Customer Service Director

    3 weeks ago

    Warrington, Warrington, United Kingdom GovData Ltd Full time

    About GovData LtdGovData Ltd is a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We are the world's leading experts in the business of Government and the Public Sector.Job DescriptionWe are seeking an experienced B2B Outbound Contact Centre Manager to join our team at our HQ...

  • Director of Residential Care Services

    2 weeks ago

    Warrington, Warrington, United Kingdom Compass Associates Full time £80,000

    Job Title: Director of Residential Care ServicesCompass Associates is partnering with a leading care provider in the Northwest to recruit a Director of Residential Care Services. This role will involve overseeing the organization's care services, managing Area Managers, and developing strategic plans to improve outcomes for clients.Key Responsibilities:Lead...