Body Shop Administrator

1 week ago


Loughborough, Leicestershire, United Kingdom Sandicliffe Full time

Job Summary:

We are seeking a highly organized and detail-oriented Body Shop Administrator to join our team at Sandicliffe in Loughborough. As a Body Shop Administrator, you will be responsible for providing administrative support to our busy Accident Repair Centre.

Key Responsibilities:

  • Pre-book customer enquiries for repairs, monitoring available hours to ensure sufficient time to complete repairs.
  • Receive customers, confirm pre-booking details, discuss any potential vehicle concerns, and agree estimated completion time.
  • Contact customer for work authorisation, negotiate and agree labour times, material costs etc, recording and endorsing details on Repair Order.
  • Monitor repair progress to ensure vehicle completed on time and ready for customer collection.
  • Liaise with customers on matters relating to repair /hire concerns to ensure good customer care.
  • On collection discuss Repair Order /cash invoice as applicable to ensure customer is aware of changes and any additional work found.
  • Undertake general and departmental administration duties including mail, invoicing, cash reconciliation and banking, document control and wage preparation.
  • Complete relevant documentation clearly and accurately, to ensure customer requirements are clearly understood.

Requirements:

  • Great communication skills written and verbal
  • Previous experience in a similar role would be ideal
  • Previous Administration experience

About Sandicliffe:

Sandicliffe is a multi-award winning family business with strong values, that has been thriving since 1948. We have approximately 450 colleagues and a turnover of over £300 million. Benefits available to our colleagues in addition to generous salary packages include:

  • Insurance cover for tools
  • Pension scheme with company contribution after qualifying period
  • Colleague discounts on new and used vehicle purchases, parts and servicing
  • Eyecare & Wellbeing centre
  • Cycle to work scheme
  • Sandicliffe Star reward and recognition awards
  • Access to Sandicliffe's discount shopping portal with many high street retailers
  • Charity fun days and activities
  • Long Service recognition including additional holiday entitlement
  • Car sales referral bonus
  • Monthly newsletter communications, to keep you updated on company activity


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