Senior Student Retention Officer

2 weeks ago

Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer

Role Purpose:

The Senior Student Retention Officer will play a critical role in ensuring the success of students at GBS Global Applied Knowledge. This involves working closely with the Head of Student Retention, Retention Managers, Student Success Tutors, and academic staff to re-engage students in their studies and support their progress.

Main Responsibilities:
  • Work with allocated learners as a key point of contact
  • Monitor and support the onboarding and training of new staff members
  • Coordinate activities to improve campus attendance and engagement
  • Work with the Retention Managers to ensure tasks are completed and monitored
  • Identify and support students at risk of withdrawal
  • Coordinate absence of annual leave for assigned team members
  • Ensure SSTs maintain accurate transcripts and up-to-date records
Requirements:
  • Education to degree level or equivalent with knowledge of safeguarding legislation and best practice
  • Previous experience working with students in higher education, specifically with mature students
  • Strong communication and interpersonal skills
  • Ability to plan and prioritize effectively
  • High level of computer literacy and proficiency in Microsoft Office
Other Information:

The successful candidate will be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment.

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