Patient Services Receptionist
1 month ago
East Lancashire Hospitals NHS Trust is seeking a dedicated individual to fill the role of Receptionist/Clerical Officer within the Outpatient Department.
In this position, you will play a crucial role in managing the front-line operations of the outpatient services. Your main responsibilities will include facilitating patient interactions, coordinating appointments, and ensuring the smooth operation of clerical tasks.
Your key responsibilities will encompass:
- Providing exceptional customer service to patients and visitors.
- Managing appointment scheduling and patient flow.
- Maintaining accurate patient records and documentation.
- Assisting with administrative tasks to support clinical staff.
- Ensuring compliance with health and safety regulations.
The ideal candidate will possess strong organizational skills and have experience in a healthcare setting. A background in administrative support or reception duties is essential.
Main Duties of the JobThe primary focus of this role is to ensure that all outpatient services run efficiently. You will be expected to:
- Assist patients with inquiries and provide information regarding services.
- Coordinate with clinical teams to facilitate patient care.
- Support the management of patient records and ensure confidentiality.
- Participate in training and development initiatives for staff.
At East Lancashire Hospitals NHS Trust, we are committed to delivering high-quality healthcare services. Our outpatient department is integral to providing comprehensive care to our patients.
We pride ourselves on fostering a supportive and collaborative work environment where staff can thrive and contribute to patient care.
Detailed Job Description and Main ResponsibilitiesKey Responsibilities
- Act as the first point of contact for patients and visitors, ensuring a welcoming environment.
- Manage the scheduling of appointments and maintain an organized appointment system.
- Assist in the collection and management of patient information and documentation.
- Support the clinical team in administrative tasks to enhance service delivery.
- Participate in quality assurance processes to maintain high standards of service.
- Experience in a healthcare or administrative role.
- Ability to work effectively as part of a team.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Proficient in using standard office software.
- Ability to handle sensitive information with discretion.
- Relevant qualifications in administration or healthcare.
- Commitment to ongoing professional development.
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