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Reception and Administrative Officer

3 months ago


Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

East Lancashire Hospitals NHS Trust is seeking a dedicated individual to join our Outpatient Department as a Receptionist/Clerical Officer.

In this role, you will be instrumental in facilitating the smooth operation of the outpatient services. Your key responsibilities will include managing patient interactions, coordinating appointments, and ensuring the efficient handling of administrative tasks.

Your general duties will encompass:

  • Welcoming patients and visitors, providing them with essential information and assistance.
  • Managing appointment scheduling and patient records with accuracy.
  • Collaborating with clinical staff to ensure seamless communication and service delivery.
  • Maintaining confidentiality and compliance with data protection regulations.
  • Supporting the administrative team in various clerical functions as needed.

The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to providing exceptional patient care. Previous experience in a healthcare setting or administrative role is advantageous.

Main Responsibilities

As a Receptionist/Clerical Officer, your primary responsibilities will include:

  • Leading the reception area, ensuring a welcoming environment for patients.
  • Assisting in the management of patient flow and service efficiency.
  • Training and supporting new administrative staff in departmental procedures.
  • Participating in quality improvement initiatives to enhance service delivery.
Working for Our Organisation

At East Lancashire Hospitals NHS Trust, we pride ourselves on delivering high-quality healthcare services. Our Outpatient Department plays a vital role in providing care to our community.

We are committed to fostering a supportive work environment that encourages professional development and teamwork.

Person Specification Experience

Essential Criteria:

  • Experience in a healthcare or administrative role.
  • Proven ability to work effectively within a team.
  • Strong organizational and multitasking skills.

Desirable Criteria:

  • Familiarity with patient management systems.
  • Experience in customer service or public-facing roles.
Skills & Behaviours

Essential Criteria:

  • Excellent verbal and written communication skills.
  • Proficient in standard office software applications.
  • Ability to handle sensitive information with discretion.

Desirable Criteria:

  • Knowledge of healthcare policies and procedures.
Qualifications

Essential Criteria:

  • Relevant qualifications in administration or healthcare.

Desirable Criteria:

  • Additional training in customer service or healthcare administration.