Medical Office Coordinator

2 weeks ago

Burnley, Lancashire, United Kingdom Thursby Surgery Full time

Job Summary

Thursby Surgery is seeking two Medical Receptionists to join their team. The successful candidates will provide exceptional patient care, manage administrative tasks, and work collaboratively with the practice team.

Main Duties

  • Receive and direct patients, ensuring a courteous and efficient experience.
  • Provide general assistance to the practice team and project a positive image to patients and visitors.
  • Process appointment requests, manage patient records, and maintain confidentiality.
  • Handle telephone calls, respond to queries, and provide information to patients and team members.
  • Perform administrative tasks, including data entry, mail distribution, and filing.
  • Maintain a clean and organized reception area, ensuring a welcoming environment for patients.

About Us

Thursby Surgery is a dynamic and innovative practice, committed to delivering high-quality care to their patients. The successful candidates will become an integral part of a diverse clinical team, working collaboratively to achieve excellent patient outcomes.

Responsibilities

  • Implement office procedures and work in accordance with written protocols.
  • Manage patient records, including data entry and maintenance.
  • Process appointment requests, manage waiting lists, and ensure timely appointments.
  • Handle telephone calls, respond to queries, and provide information to patients and team members.
  • Perform administrative tasks, including mail distribution, filing, and data entry.
  • Maintain a clean and organized reception area, ensuring a welcoming environment for patients.

Person Specification

  • Good standard of general education, including GCSE Mathematics and English (Grade C and above).
  • Practical experience of working with others, including customer care roles.
  • Excellent communication skills, both written and oral.
  • Ability to work as part of a team, remain calm under pressure, and adapt to changing situations.

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