Night Shift Guest Service Representative

4 weeks ago


Epsom, Surrey, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Express London - Epsom Downs. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues promptly
  • Work collaboratively with the front desk team to ensure a smooth and organized operation
  • Assist with breakfast preparation, bar service, and setting up and clearing of meeting rooms
  • Develop a strong understanding of hotel operations and procedures to provide informed and helpful assistance to guests
Requirements
  • Excellent communication and interpersonal skills
  • Previous experience in a customer-facing role, preferably in hospitality
  • A can-do attitude and a willingness to learn and adapt
  • Computer literacy and a professional telephone voice
  • Reliable transportation to and from work
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth within the company
  • A dynamic and supportive work environment
About RBH

RBH Hospitality Management is a leading hospitality company that values its people and strives to create a positive and inclusive work environment. We are committed to delivering exceptional guest service and exceeding our guests' expectations.



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