Nights Guest Service Coordinator
4 weeks ago
About the Role
We are seeking a highly skilled and motivated Guest Services Assistant to join our team at Holiday Inn Express London - Epsom Downs. As a key member of our night shift team, you will be responsible for delivering exceptional guest service and ensuring a smooth operation of the hotel during late evening hours.
Key Responsibilities
- Provide timely, efficient, and knowledgeable service to guests, responding to their needs and resolving any issues promptly
- Work closely with the night shift team to maintain a high level of guest satisfaction and hotel standards
- Assist with breakfast preparation, bar service, and meeting room setup and clearing
- Contribute to the overall success of the hotel by participating in team meetings and suggesting ideas for improvement
About Us
RBH Hospitality Management is a leading hospitality company that values diversity and inclusion. We offer a range of benefits, including discounted hotel room rates, extra days holiday for your birthday, and flexible working arrangements.
Requirements
- Excellent communication and interpersonal skills
- Previous experience in a customer-facing role, with a can-do attitude and willingness to learn
- Computer literate with a professional telephone voice
- Ability to work flexible hours, including nights and weekends
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