Complaints Resolution Specialist

2 days ago

London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full time
Corporate Complaints and Learning Officer

About the Role:

We are seeking a highly skilled and experienced Corporate Complaints and Learning Officer to join our team. As a key member of our Corporate Complaints, Learning and Improvement Team, you will play a vital role in improving customer service and ensuring that we meet the expectations of our residents.

Key Responsibilities:

  • Handling and resolving complaints from residents in a respectful and inclusive manner
  • Recording, reporting, analysing, and quality assuring complaints to ensure effective and timely responses
  • Collaborating with services to improve the customer experience and developing policies for customer satisfaction
  • Proactively challenging the Council to do better by identifying areas for improvement and learning from complaints

Requirements:

  • Experience in complaint handling or dispute resolution
  • Excellent communication and interpersonal skills
  • Familiarity with Microsoft Word and Excel
  • Able to produce succinct and accurate reports with analysis of trends and data

What We Offer:

A competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays. We are an equal opportunities employer and welcome applications from all qualified candidates.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

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