Claims Specialist

21 hours ago


Brighton, Brighton and Hove, United Kingdom Legal & General Group Full time
Claims Advisor Role

We are seeking a skilled Claims Advisor to join our Life Insurance Claims team in Hove. As a Claims Advisor, you will play a vital role in ensuring that our customers receive a sensitive and efficient claims experience.

Key Responsibilities:
  1. Respond to customer inquiries and provide updates on their life insurance claims.
  2. Make a positive impact on our customers, particularly those who hold protection policies with us, by ensuring their claims are handled with care and efficiency.
  3. Complete and manage claim tasks in accordance with best practice guidelines, ensuring accuracy and timeliness.
  4. Identify and resolve customer complaints in a professional and friendly manner.
  5. Liaise with third-party providers, such as reinsurers and medical professionals, to ensure seamless communication.
  6. Contribute to claims projects and team initiatives, driving continuous improvement.
  7. For vulnerable customers, consider their unique circumstances and needs, taking additional steps to support them throughout their interactions with us.
  8. Utilize desktop and laptop technology, with experience in MS Office, to efficiently manage claims.
What We Offer:
  • A competitive starting salary of £25,000.
  • A hybrid working model, allowing you to work from home 3 days and the office 2 days a week.
  • A range of benefits, including performance-related bonuses, pension contributions, life assurance, and private medical insurance.
  • At least 25 days of holiday, plus public holidays, with the option to buy and sell additional time off.
  • Competitive family leave policies and various discounts on high street stores and online retailers.
About Us:

Legal & General is a leading financial services group and major global investor, committed to building a better society for the long term. We strive to be open, mindful, and inclusive, offering flexible working arrangements and reasonable accommodations for candidates with specific needs.



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