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Patient Administrator
2 months ago
About the Role
We are seeking a highly organized and detail-oriented Patient Administrator to join our Diagnostic Imaging team at InHealth Group. As a key member of our team, you will play a pivotal role in supporting our patients throughout their healthcare journey.
Key Responsibilities
- Welcoming Patients: Provide a warm and professional welcome to patients, coordinating their arrival through to departure.
- Administrative Support: Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate.
- Appointment Booking: Book clinically validated appointments on our internal system, ensuring seamless coordination with our clinical teams.
- Financial Management: Ensure all payments are invoiced promptly and accurately, and that payments are taken on the day.
- Data Management: Track and distribute imaging data and reports as required, utilizing relevant IT systems to support the delivery of a high-quality imaging service.
- Reporting and Compliance: Assist with monthly reports, ensuring compliance with ISO standards and respecting and protecting confidentiality.
- Incident Reporting: Report any incidents, feedback, or complaints effectively, ensuring patient and customer focus is central to the commercial success of the business.
Requirements
- Flexibility: Demonstrate flexibility in working patterns to fulfill site requirements.
- IT Proficiency: Possess a proficient understanding of IT packages and administration tasks.
- Communication Skills: Exhibit effective communication skills, both on the phone and face-to-face.
- Confidentiality: Demonstrate a strong understanding of confidentiality and data protection.
- Teamwork: Display a supportive, trustworthy, and reliable approach to work, with an empathetic and caring attitude.
What We Offer
- Competitive Salary: A competitive salary and benefits package, including 27 days annual leave and a generous company contribution pension scheme.
- Professional Development: Opportunities for learning and development, including a dedicated well-being hub and an Employee Assistance Programme.
- Recognition and Rewards: A monthly award programme and online peer-to-peer recognition, with long service recognition and refer-a-friend bonus.
About InHealth Group
InHealth Group is the UK's largest specialist provider of diagnostic and healthcare solutions. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and accessible community settings, serving 5 million patients from 1,000 locations by 2025. We are a people-focused organization, with values of Trust, Passion, Care, and Fresh Thinking guiding everything we do.