Current jobs related to Helpdesk Support Lead - Birmingham, Birmingham - The Gambling Commission

  • Helpdesk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe BSOL Procurement Collaborative, hosted by University Hospitals Birmingham NHS Foundation Trust, provides procurement and supply chain services to UHB, Birmingham Women's and Children's NHS Foundation Trust, and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.We are seeking a motivated...

  • Helpdesk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe BSOL Procurement Collaborative, hosted by University Hospitals Birmingham NHS Foundation Trust, provides procurement and supply chain services to UHB, Birmingham Women's and Children's NHS Foundation Trust, and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.We are seeking a motivated...

  • Helpdesk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom 14forty Full time

    Helpdesk Advisor RoleWe are seeking a dedicated and customer-focused Helpdesk Advisor to join our team at 14Forty. As a Helpdesk Advisor, you will play a vital role in ensuring the smooth operation of our services, providing exceptional support to our customers, and contributing to the success of our organization.Key Responsibilities:Respond to customer...

  • Helpdesk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom 14forty Full time

    Helpdesk Advisor RoleWe are seeking a dedicated and customer-focused Helpdesk Advisor to join our team at 14Forty. As a Helpdesk Advisor, you will play a vital role in ensuring the smooth operation of our services, providing exceptional support to our customers, and contributing to the success of our organization.Key Responsibilities:Respond to customer...

  • Helpdesk Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe BSOL Procurement Collaborative, hosted by University Hospitals Birmingham NHS Foundation Trust, provides procurement and supply chain services to UHB, Birmingham Women's and Children's NHS Foundation Trust, and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.The role will be based at...

  • Helpdesk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe BSOL Procurement Collaborative, hosted by University Hospitals Birmingham NHS Foundation Trust, provides procurement and supply chain services to UHB, Birmingham Women's and Children's NHS Foundation Trust, and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.The role will be based at...

  • Helpdesk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe BSOL Procurement Collaborative, hosted by University Hospitals Birmingham NHS Foundation Trust, provides procurement and supply chain services to UHB, Birmingham Women's and Children's NHS Foundation Trust, and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.The role will be based at...

  • Helpdesk Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

    Job SummaryWe are seeking a highly skilled and motivated Helpdesk Support Specialist to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and customers.Key ResponsibilitiesProvide technical assistance to clients via various communication channelsResolve...

  • Helpdesk Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

    Job SummaryWe are seeking a highly skilled and motivated Helpdesk Support Specialist to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and customers.Key ResponsibilitiesProvide technical assistance to clients via various communication channelsResolve...

  • Helpdesk Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

    Job SummaryWe are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and customers.Key ResponsibilitiesProvide technical assistance to clients via various communication channelsResolve...

  • Helpdesk Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

    Job SummaryWe are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and customers.Key ResponsibilitiesProvide technical assistance to clients via various communication channelsResolve...

  • Helpdesk Operator

    1 month ago

    Birmingham, Birmingham, United Kingdom EQUANS Full time

    Job Title: Helpdesk OperatorWe are seeking a highly organized and detail-oriented Helpdesk Operator to join our team at EQUANS. As a Helpdesk Operator, you will be the first point of contact for incoming telephone calls and service requests, ensuring that all issues are logged and resolved in a timely manner.Key Responsibilities:Receive, log, and update...

  • Helpdesk Operator

    1 month ago

    Birmingham, Birmingham, United Kingdom EQUANS Full time

    Job Title: Helpdesk OperatorWe are seeking a highly organized and detail-oriented Helpdesk Operator to join our team at EQUANS. As a Helpdesk Operator, you will be the first point of contact for incoming telephone calls and service requests, ensuring that all issues are logged and resolved in a timely manner.Key Responsibilities:Receive, log, and update...

  • Helpdesk Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and organized Helpdesk Support to join our Procurement team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our team, you will be responsible for providing exceptional customer service to our internal stakeholders and external suppliers.Key ResponsibilitiesRespond to customer...

  • Helpdesk Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job SummaryThe Procurement Service Desk at University Hospitals Birmingham NHS Foundation Trust is seeking a highly motivated and organized Helpdesk Support Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our stakeholders, responding to procurement queries, and ensuring timely...

  • ICT Support and Maintenance Lead

    1 week ago

    Birmingham, Birmingham, United Kingdom SF Recruitment Full time

    About the RoleThe ICT Helpdesk Team Lead will be responsible for delivering effective IT support and maintenance across the organization. As a key member of the IT team, you will oversee the 1st and 2nd line support teams, ensuring smooth handling of BAU incidents, complex issues, and service improvements.Key ResponsibilitiesGuide and support the IT Support...

  • IT Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom CV-Library Full time

    IT Helpdesk EngineerAt CV-Library, we are seeking a skilled IT Helpdesk Engineer to join our team. As a 1st Line Helpdesk Engineer, you will be the first point of contact for clients experiencing IT-related issues. Your key responsibilities will include troubleshooting and resolving technical problems, ensuring excellent service and satisfaction. This role...

  • IT Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: IT Helpdesk EngineerAre you passionate about IT and looking for a challenging role where you can grow your career? We have an exciting opportunity for a 1st Line Helpdesk Engineer to join our team in Coventry.As a 1st Line Helpdesk Engineer, you will be the first point of contact for clients experiencing IT-related issues. Your key...

  • ICT Technical Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom GT Stewart Solicitors & Advocates Full time

    Junior IT Helpdesk Engineer – BirminghamWe are seeking a skilled Junior IT Helpdesk Engineer to join our team in Birmingham. The ideal candidate will be responsible for resolving helpdesk tickets on a first-line basis, performing basic system administration tasks, and ensuring the smooth operation of our IT services.The role requires expertise in Windows,...

  • ICT Technical Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom GT Stewart Solicitors & Advocates Full time

    Junior IT Helpdesk Engineer – BirminghamWe are seeking a skilled Junior IT Helpdesk Engineer to join our team at GT Stewart Solicitors & Advocates. As a key member of our IT team, you will be responsible for resolving helpdesk tickets on a first-line basis, performing basic system administration tasks, and ensuring the smooth operation of our IT...

Helpdesk Support Lead

2 months ago

Birmingham, Birmingham, United Kingdom The Gambling Commission Full time
About the Role

We are seeking an experienced IT professional to join our team as a Helpdesk Support Lead. As a key member of our IT Operations team, you will be responsible for providing technical support and guidance to our IT Support team, ensuring the smooth operation of our ICT services.

Key Responsibilities
  • Lead and manage the IT Support team, providing technical guidance and support as needed.
  • Develop and implement effective IT service management processes and procedures.
  • Collaborate with the IT Operations Manager to ensure the delivery of high-quality IT services.
  • Provide technical expertise and support to the IT Support team, including troubleshooting and resolving complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Work closely with the Digital Infrastructure team to ensure the effective deployment and maintenance of IT systems and infrastructure.
  • Identify and implement opportunities for process improvements and efficiency gains.
Requirements
  • Proven experience in leading and managing IT support teams.
  • Strong technical knowledge of Microsoft O365, Azure, and Intune administration.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong problem-solving and analytical skills.
  • Experience with IT service management frameworks and tools.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
About Us

The Gambling Commission is a regulatory body responsible for ensuring the integrity and fairness of the gambling industry in the UK. We are committed to protecting the public and promoting a safe and responsible gambling environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.