Helpdesk Support Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Franklin Fitch Full time
Job Summary

We are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and customers.

Key Responsibilities
  • Provide technical assistance to clients via various communication channels
  • Resolve customer queries in a timely and efficient manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 1+ years of experience in a Service Desk Support Engineer role
  • Experience with Microsoft Group Policy and Microsoft Office 365 Administration
  • Knowledge of ITIL processes and procedures is a plus
What We Offer

As a Helpdesk Support Specialist at Franklin Fitch, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our organization.



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