Retail Operations Leader
3 weeks ago
Retail Operations Leader - PENHALIGON'S
We are in search of a Retail Operations Leader for our esteemed brand, PENHALIGON'S. This role encompasses the comprehensive oversight of the retail outlet, including personnel management, product presentation, and customer engagement. The Retail Operations Leader will focus on achieving financial targets, upholding exceptional operational and visual standards, and fostering a motivated workforce.
Core Responsibilities:
- Revenue and Sales Enhancement
- Achieving financial targets and devising business strategies informed by sales analytics
- Establishing individual performance targets for team members
- Inspiring the sales team to reach their objectives
- Ensuring an exemplary level of customer service
- Managing client interactions and addressing concerns
- Operational Management
- Guaranteeing adequate staffing and cash management protocols
- Facilitating team training and overseeing transaction processes
- Participating in stock assessments and implementing cash handling procedures
Merchandising and Visual Presentation:
- Executing merchandising initiatives and ensuring optimal store presentation
- Collaborating with product teams for inventory selection
- Communicating stock requirements effectively
Human Resources Management:
- Recruiting, training, and nurturing team members
- Assessing performance and delivering constructive feedback
- Addressing HR matters promptly and effectively
Preferred Skills and Qualifications:
- Demonstrated success in luxury retail environments
- Results-driven with a strong ability to influence business outcomes
- Proficient problem solver with outstanding interpersonal abilities
- Experience in dynamic sales settings with resilience
- Effective communicator across all organizational levels
Become a part of our mission:
We strive to create meaningful experiences that foster human connections. Our core values include Unwavering Curiosity, Infectious Enthusiasm, Equity and Respect, Shaping the Future, and Conscious Sustainability.
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