Retail Store Director

2 months ago


Dagenham, Greater London, United Kingdom PENHALIGON'S Full time
Job Description

We are seeking a highly skilled and experienced Retail Store Director to lead our boutique at Bluewater. The successful candidate will be responsible for the overall management of the store, staff, merchandise, and customer service.

Key Responsibilities:
  • Business Development: Achieve sales objectives, maintain high operational and merchandising standards, and build motivated teams.
  • Team Management: Set individual sales goals for team members, motivate sales teams to meet goals, and ensure high levels of customer service.
  • Operations: Ensure appropriate floor coverage, cash controls, and deliver team training and execute register functions.
  • Merchandising and Visual: Implement merchandising strategies, ensure floor presentation, and partner with product teams for assortment.
  • Human Resources: Recruit, train, and develop team members, evaluate performance, and provide feedback.
Requirements:
  • Proven track record in niche and luxury environments.
  • Results-oriented, with ability to drive business results.
  • Effective problem solver with excellent interpersonal skills.
  • Experience in fast-paced sales environment with resilience.
  • Ability to communicate effectively with all levels.
About Us:

Penhaligon's is a luxury fragrance brand that values Restless Curiosity, Contagious Enthusiasm, Fairness and Respect, Shaping Tomorrow, and Consciously Sustainable. We are committed to creating meaningful experiences that inspire human connections.


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