Store Director

We are seeking a Store Director to lead our Bluewater boutique. The ideal candidate will be responsible for the overall management of the store, staff, merchandise, and customer service. Key responsibilities include:

Profit and Sales Generation:

• Meet sales goals and analyze sales reports to determine business strategies.
• Set individual sales goals for Fragrance Consultants and motivate them to meet assigned sales and productivity goals.
• Support the development of Fragrance Consultants' techniques and ensure they are fluent in all aspects of product knowledge.

Customer Service:

• Ensure all Fragrance Consultants provide the highest level of customer service.
• Manage the client database and utilize information to increase sales and client contact.
• Resolve client problems and complaints quickly and effectively.

Operations:

• Ensure staffing levels and work schedules to ensure appropriate floor coverage.
• Look after areas of risk management, physical security, store cash controls, and inventory management.

MERCHANDISING/Visual:

• Implement merchandising directives and ensure execution of effective merchandising strategies.
• Partner with operations, logistics & product teams to ensure appropriate assortment for the store.

Human Resources:

• Work with the TA team to recruit, train, and develop team members.
• Implement and provide follow-up for all training programs to develop Fragrance Consultants.

The ideal candidate will have a proven track record in a similar role, excellent interpersonal skills, and the ability to communicate effectively with all people at all levels. They will embody our WHY - 'Creating meaningful experiences so that we inspire human connections' as well as our values: Restless Curiosity, Contagious Enthusiasm, Fairness and Respect, Shaping Tomorrow, and Consciously Sustainable.