Associate Director Student Service Delivery

7 days ago


Hull, Kingston upon Hull, United Kingdom University of Hull Full time

The University of Hull is committed to delivering exceptional student services, and we are seeking a passionate and experienced professional to lead our Student Service Delivery team.

Key Responsibilities:

  • Develop and implement a student-centred approach to service design and delivery, ensuring seamless integration with other student service providers.
  • Collaborate with cross-functional teams to drive continuous improvement and innovation in student services.
  • Set and monitor service standards, ensuring consistent and collaborative delivery of integrated end-to-end services.
  • Build and maintain effective relationships with stakeholders, including students, staff, and external partners.
  • Lead the development of a community of practice, fostering a culture of ownership and excellence among staff and service users.

Requirements:

  • Proven experience in leading student service teams or similar roles in higher education.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Strategic thinking and problem-solving skills, with the ability to drive innovation and improvement in student services.
  • Strong analytical and data-driven approach, with the ability to interpret and act on data insights.
  • Passion for student-centred service design and delivery, with a commitment to excellence and continuous improvement.

About the University of Hull:

The University of Hull is a world-class institution, renowned for its academic excellence, research innovation, and commitment to student success. We are dedicated to delivering exceptional student services, and we are seeking a talented and experienced professional to join our team.



  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is embarking on a new era of professional service delivery, driven by extensive stakeholder consultation and a commitment to excellence. This transformation centers around a centralized hub-and-spoke model, fostering efficiency, knowledge sharing, and continuous improvement across all professional services. A unified culture of...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is embarking on a new era of professional service delivery, driven by extensive stakeholder consultation and a commitment to excellence. This transformation centers around a centralized hub-and-spoke model, fostering efficiency, knowledge sharing, and continuous improvement across all professional services. A unified culture of...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is committed to delivering exceptional student services, and we are seeking a passionate and experienced professional to lead our Student Service Delivery team.Key Responsibilities:Develop and implement a student-centred approach to service design and delivery, ensuring seamless integration with other student service...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is committed to delivering exceptional student services, and we are seeking a passionate and experienced professional to lead our Student Service Delivery team.Key Responsibilities:Develop and implement a student-centred approach to service design and delivery, ensuring seamless integration with other student service...

  • Student Services Lead

    3 weeks ago


    Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is seeking a dedicated Student Services Lead to join our dynamic Academic Services team. We've implemented a new professional service delivery model, centralizing key functions to ensure efficiency, knowledge sharing, and continuous improvement across the university. This model fosters a collaborative environment where professional...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    **About the Role**The University of Hull is seeking a highly skilled Student Service Delivery Manager to lead the delivery of excellent customer service and oversee high-quality support for prospective and current students.**Key Responsibilities**Manage and develop enquiry management services to effectively and efficiently meet the needs of a range of...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    **About the Role**The University of Hull is seeking a highly skilled Student Service Delivery Manager to lead the delivery of excellent customer service and oversee high-quality support for prospective and current students.**Key Responsibilities**Manage and develop enquiry management services to effectively and efficiently meet the needs of a range of...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is committed to delivering exceptional student services, and we are seeking a passionate and experienced professional to lead our Student Service Delivery team.Key Responsibilities:Develop and implement a student-centred approach to service design and delivery, ensuring seamless integration with other student service...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    The University of Hull is committed to delivering exceptional student services, and we are seeking a passionate and experienced professional to lead our Student Service Delivery team.Key Responsibilities:Develop and implement a student-centred approach to service design and delivery, ensuring seamless integration with other student service...

  • Associate Director

    4 days ago


    Hull, Kingston upon Hull, United Kingdom Christie & Co Full time

    About Christie & CoWe are a leading specialist advisor for buying and selling businesses in various sectors, including hotels, restaurants, childcare, healthcare, convenience retail, leisure, and medical. Our team of sector specialists provides professional brokerage and advisory services from offices in major cities across Britain and Europe.About the...

  • Associate Director

    4 days ago


    Hull, Kingston upon Hull, United Kingdom Christie & Co Full time

    About Christie & CoWe are a leading specialist advisor for buying and selling businesses in various sectors, including hotels, restaurants, childcare, healthcare, convenience retail, leisure, and medical. Our team of sector specialists provides professional brokerage and advisory services from offices in major cities across Britain and Europe.About the...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Business Analyst - Student Information SystemsCampus: Hybrid/HullFaculty/Area: Infrastructure ServicesSchool/Department: Technology ServicesSubject Group/Team: Student Information SystemsSalary: £, to £, up to % pension and up to £ relocation package days holiday + bank holidays + flexible & hybrid workingPost Type: Full TimeApplicants are expected to...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Job SummaryThe University of Hull is adopting a new professional service delivery model, centralizing services to ensure efficient operations and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal, CRM, and service...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    Job SummaryThe University of Hull is adopting a new professional service delivery model, centralizing services to ensure efficient operations and capacity for growth. The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University's student portal, CRM, and service...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this model, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.The SSD team is the engine room and...


  • Hull, Kingston upon Hull, United Kingdom University of Hull Full time

    About the RoleThe University of Hull is adopting a new professional service delivery model, centralising services to ensure efficient operation and capacity for growth. As part of this model, the Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students.The SSD team is the engine room and...


  • Hull, Kingston upon Hull, United Kingdom East Riding of Yorkshire Council Full time

    Position Overview We are pleased to announce an opportunity to join our dedicated team as an Outreach Practitioner. This role is designed to provide essential support to students in Key Stage 3 who require an alternative educational approach within a specialized environment. As an Outreach Practitioner, you will collaborate closely with educational...


  • Hull, Kingston upon Hull, United Kingdom East Riding of Yorkshire Council Full time

    Position Overview We are thrilled to announce a rewarding opportunity for an Outreach Practitioner to join our dedicated team within the East Riding of Yorkshire Council. This role focuses on supporting students in Key Stage 3 who require an alternative educational approach, particularly within the context of social, emotional, and mental health (SEMH)...


  • Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

    Position Overview:As a Customer Service Associate at Sewell Group, you will play a vital role in delivering exceptional service to our clientele. Your responsibilities will encompass operating the cash register, maintaining the store and forecourt, restocking merchandise, and ensuring cleanliness throughout the premises. We seek enthusiastic individuals who...


  • Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

    Position Overview:As a Customer Service Associate at Sewell Group, you will play a vital role in delivering exceptional service to our clientele. Your responsibilities will encompass operating the cash register, maintaining the store and forecourt, restocking merchandise, and ensuring cleanliness throughout the premises. We seek enthusiastic individuals who...