Associate Director Student Service Delivery
7 days ago
The University of Hull is committed to delivering exceptional student services, and we are seeking a passionate and experienced professional to lead our Student Service Delivery team.
Key Responsibilities:
- Develop and implement a student-centred approach to service design and delivery, ensuring seamless integration with other student service providers.
- Collaborate with cross-functional teams to drive continuous improvement and innovation in student services.
- Set and monitor service standards, ensuring consistent and collaborative delivery of integrated end-to-end services.
- Build and maintain effective relationships with stakeholders, including students, staff, and external partners.
- Lead the development of a community of practice, fostering a culture of ownership and excellence among staff and service users.
Requirements:
- Proven experience in leading student service teams or similar roles in higher education.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Strategic thinking and problem-solving skills, with the ability to drive innovation and improvement in student services.
- Strong analytical and data-driven approach, with the ability to interpret and act on data insights.
- Passion for student-centred service design and delivery, with a commitment to excellence and continuous improvement.
About the University of Hull:
The University of Hull is a world-class institution, renowned for its academic excellence, research innovation, and commitment to student success. We are dedicated to delivering exceptional student services, and we are seeking a talented and experienced professional to join our team.
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