Customer Service Associate

5 days ago


Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

Position Overview:
As a Customer Service Associate at Sewell Group, you will play a vital role in delivering exceptional service to our clientele. Your responsibilities will encompass operating the cash register, maintaining the store and forecourt, restocking merchandise, and ensuring cleanliness throughout the premises. We seek enthusiastic individuals who are eager to engage with customers and exceed their expectations consistently.

Reporting Structure:
All associates will report to the Operations Manager, Site Manager, and Supervisor, ensuring that our customers receive a premier shopping experience while maintaining the store's high standards.

Work Schedule:
This position requires a commitment of 18.5 hours per week, with set shifts that will remain consistent throughout your employment.

Key Responsibilities:
As a Customer Service Associate, your duties will include but are not limited to:

  • Welcoming customers and providing outstanding service, assisting them with their shopping needs, and fostering relationships to encourage repeat visits.
  • Monitoring the store and forecourt to ensure a pleasant shopping experience.
  • Processing transactions at the cash register, managing cash and card payments responsibly.
  • Assisting with inventory management, including receiving deliveries, restocking shelves, and ensuring optimal product availability.
  • Offering guidance to customers regarding products, services, and promotions.
  • Maintaining cleanliness and organization in the store, checkout area, and forecourt to uphold a professional appearance.
  • Being vigilant about security measures within the store and forecourt.
  • Providing support during peak times and covering for colleagues as needed.

Candidate Requirements:
The ideal candidate will possess:

  • A strong commitment to delivering exceptional customer service.
  • A flexible approach to shift coverage for team members.
  • A proactive attitude and the ability to work independently.
  • A friendly, approachable demeanor.
  • The capability to thrive both as part of a team and independently in a fast-paced environment.
  • A willingness to engage in personal and professional development.

Benefits:
In addition to a competitive hourly wage, we offer a range of benefits, including:

  • Annual bonus opportunities.
  • Discounts at Sewell onthego Stores and fuel savings.
  • Access to numerous retail discounts.
  • Support services for emotional, practical, and financial well-being.
  • Comprehensive training programs to enhance your skills and knowledge.
  • Recognition for length of service and significant milestones.
  • Paid volunteering days.


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