Customer Service Associate
3 weeks ago
Position Overview
The Sewell Group is seeking dedicated individuals to excel as Customer Service Associates. In this role, you will provide exceptional service to our patrons, ensuring a welcoming atmosphere and a seamless shopping experience.
Key Responsibilities
Your duties will encompass a variety of tasks, including:
- Welcoming customers and offering outstanding service, assisting them with their shopping requirements, and fostering relationships to encourage repeat visits.
- Monitoring the retail environment to guarantee a positive experience for all customers.
- Managing fuel pump authorizations and processing transactions at the checkout, while maintaining accuracy in cash handling and card transactions.
- Overseeing inventory management, which includes receiving and verifying deliveries, restocking shelves, and ensuring optimal product availability.
- Providing guidance to customers regarding store offerings, promotions, and assisting them in locating products.
- Maintaining cleanliness and organization throughout the store and forecourt, ensuring a professional appearance at all times.
- Staying vigilant regarding security protocols within the store and forecourt areas.
- Offering support during staff absences and peak periods as needed.
Candidate Profile
The ideal candidate will possess:
- A strong commitment to delivering exceptional customer service.
- Flexibility in scheduling to accommodate team needs, including covering shifts as necessary.
- A proactive approach to tasks and the ability to work independently.
- A friendly, approachable demeanor that enhances customer interactions.
- The capability to collaborate effectively within a team while also thriving in a fast-paced environment.
- A willingness to engage in ongoing learning and professional development.
Compensation and Benefits
We offer a competitive hourly wage along with a comprehensive benefits package that includes:
- Annual bonus potential.
- Discounts on store purchases and fuel.
- Access to extensive retail discounts across various sectors.
- Support services for emotional, practical, and financial well-being.
- Paid training to equip you with the skills necessary for success.
- Recognition for length of service and special occasions.
- Paid volunteering opportunities.
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