Customer Service Associate

3 weeks ago


Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

Position Overview
The Sewell Group is seeking dedicated individuals to excel as Customer Service Associates. In this role, you will provide exceptional service to our patrons, ensuring a welcoming atmosphere and a seamless shopping experience.

Key Responsibilities
Your duties will encompass a variety of tasks, including:

  • Welcoming customers and offering outstanding service, assisting them with their shopping requirements, and fostering relationships to encourage repeat visits.
  • Monitoring the retail environment to guarantee a positive experience for all customers.
  • Managing fuel pump authorizations and processing transactions at the checkout, while maintaining accuracy in cash handling and card transactions.
  • Overseeing inventory management, which includes receiving and verifying deliveries, restocking shelves, and ensuring optimal product availability.
  • Providing guidance to customers regarding store offerings, promotions, and assisting them in locating products.
  • Maintaining cleanliness and organization throughout the store and forecourt, ensuring a professional appearance at all times.
  • Staying vigilant regarding security protocols within the store and forecourt areas.
  • Offering support during staff absences and peak periods as needed.

Candidate Profile
The ideal candidate will possess:

  • A strong commitment to delivering exceptional customer service.
  • Flexibility in scheduling to accommodate team needs, including covering shifts as necessary.
  • A proactive approach to tasks and the ability to work independently.
  • A friendly, approachable demeanor that enhances customer interactions.
  • The capability to collaborate effectively within a team while also thriving in a fast-paced environment.
  • A willingness to engage in ongoing learning and professional development.

Compensation and Benefits
We offer a competitive hourly wage along with a comprehensive benefits package that includes:

  • Annual bonus potential.
  • Discounts on store purchases and fuel.
  • Access to extensive retail discounts across various sectors.
  • Support services for emotional, practical, and financial well-being.
  • Paid training to equip you with the skills necessary for success.
  • Recognition for length of service and special occasions.
  • Paid volunteering opportunities.


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