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Customer Service Associate

2 months ago

Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

Join the Sewell Group as a Customer Service Associate

We are looking for a dedicated Customer Service Associate to become part of our dynamic team. In this role, you will play a vital part in delivering exceptional service to our valued customers. Your responsibilities will include operating the cash register, managing the store environment, restocking merchandise, and ensuring cleanliness throughout the premises.

As a key member of our team, you will report to the Operations Manager, Site Manager, and Supervisor, all of whom are committed to providing an outstanding customer experience while maintaining high standards across the store and forecourt.

  • Welcoming customers and providing outstanding service
  • Overseeing the store and forecourt to enhance the shopping experience
  • Operating fuel pumps, assisting customers, and processing transactions
  • Supporting stock management, including deliveries and restocking
  • Advising customers on products and services
  • Ensuring cleanliness and organization throughout the site
  • Maintaining security protocols within the store
  • Offering assistance during busy periods

Qualifications

  • A strong commitment to delivering excellent service
  • Flexibility to adapt to varying shift requirements
  • A proactive approach and the ability to work autonomously
  • A positive and professional attitude
  • Effective communication and teamwork abilities
  • A willingness to learn and grow within the role

What We Offer

  • Competitive hourly wage of £10.50/£11.00 along with additional benefits
  • Potential for up to £500 in annual bonuses
  • Employee discounts and retail offers
  • Support for emotional, practical, and financial needs
  • 30 hours of comprehensive paid training
  • Opportunities for special celebrations and community service