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Customer Service Associate

2 months ago

Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

Sewell Group Customer Service Associate

Become a vital part of our team as a Customer Service Associate at Sewell Group, where our mission is to deliver exceptional service to our clientele. This role encompasses a variety of responsibilities, from operating the cash register to overseeing the store and forecourt, restocking merchandise, and ensuring a clean environment. We are looking for enthusiastic individuals who can warmly greet customers and consistently strive to exceed their expectations in our convenience and fuel retail setting.

Team members will collaborate closely with the Operations Manager, Site Manager, and Supervisors, all dedicated to providing an outstanding customer experience while maintaining the highest standards of cleanliness and organization.

  • Welcoming customers and delivering top-tier customer service
  • Observing the store and forecourt to improve customer satisfaction
  • Managing fuel pumps, assisting customers, and processing transactions
  • Supporting stock management, including receiving deliveries and replenishing shelves
  • Advising customers on products and services
  • Ensuring the site remains clean and orderly, both inside and outside
  • Upholding store security measures
  • Offering assistance during busy periods

Qualifications

  • Commitment to providing exceptional service
  • Willingness to adapt to shift requirements
  • Proactive approach and ability to work autonomously
  • Professional and positive attitude
  • Effective communication and teamwork abilities
  • Eagerness to learn and grow

Perks

  • Competitive hourly wage of £10.50/£11.00 plus additional benefits
  • Potential for up to £500 in annual bonuses
  • Employee discounts and retail offers
  • Support for emotional, practical, and financial needs
  • 30 hours of paid training provided
  • Opportunities for special events and community service