Student Service Delivery Manager

2 months ago

Hull, Kingston upon Hull, United Kingdom University of Hull Full time

**About the Role**

The University of Hull is seeking a highly skilled Student Service Delivery Manager to lead the delivery of excellent customer service and oversee high-quality support for prospective and current students.

**Key Responsibilities**

  • Manage and develop enquiry management services to effectively and efficiently meet the needs of a range of student cohorts.
  • Provide information, resolve enquiries, engage with students, and support student-facing events and enrolment processes.
  • Act as a point of referral to specialist advisory services.
  • Collaborate with other student service providers to ensure consistent and collaborative service delivery.

**About the Team**

The Student Service Delivery team provides enquiry management and information services through the University's student portal, CRM, unified telephony, and a new service centre.

**What You'll Need**

  • Proven experience in leading customer-facing teams and delivering excellent service.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and drive service improvements.
  • Collaborative mindset and ability to work with multiple stakeholders.

**What We Offer**

The University of Hull offers a dynamic and supportive work environment, opportunities for professional development, and a competitive salary and benefits package.

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