Parking Compliance Officer

3 weeks ago


East Sheen, Greater London, United Kingdom Vox Network Consultants Full time

Position Overview: Vox Network Consultants is seeking a dedicated Pension Officer to join our team. This role is essential in managing appeals and representations within a local authority framework.

Key Responsibilities:

  • Ensure that all parking inquiries are processed in accordance with statutory regulations and internal performance metrics.
  • Handle communications effectively, adhering to civil procedural rules and organizational protocols to maintain high standards of service.
  • Respond to inquiries in a specialist parking customer service center, addressing issues related to parking permits, control suspensions, and payment services.
  • Resolve requests from residents and visitors promptly and clearly.

Requirements:

  • Exceptional verbal and written communication skills.
  • Familiarity with the enforcement processes related to parking and traffic penalties.
  • Educational qualifications should include GCSEs in Maths and English or equivalent experience in parking enforcement and appeals legislation.
  • Proven experience in collaborating with contractors and officials in a penalty charge notice enforcement setting to provide outstanding customer service.

Contract Details:

  • Initial contract duration of 3 to 6 months with potential for extension.
  • Employment through PAYE via Umbrella.
  • Standard working hours are Monday to Friday with a hybrid work model.

Compliance Requirements: As this position is within a local authority, candidates will be required to undergo onboarding and compliance checks, including background verification and completion of online training modules prior to commencement.



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