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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Colleague. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling and serving customers, and contributing to the overall sales performance of the store.
Key Responsibilities- Customer Service: Assist customers in finding their perfect tech solution, provide product information, and resolve any customer complaints or issues.
- Sales Performance: Meet or exceed sales targets, contribute to the overall sales performance of the store, and work collaboratively with colleagues to achieve sales goals.
- Product Knowledge: Develop and maintain a strong understanding of our products and services, including the latest technology and innovations.
- Teamwork: Work effectively with colleagues across different departments and product ranges to achieve sales and customer service goals.
- Operational Tasks: Assist with the running of the store, including completing operational tasks and maintaining a clean and organized store environment.
- Customer Focus: Provide exceptional customer service, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
- Communication Skills: Develop and maintain strong communication skills, including verbal and written communication, to effectively interact with customers and colleagues.
- Product Knowledge: Develop and maintain a strong understanding of our products and services, including the latest technology and innovations.
- Teamwork: Work effectively with colleagues across different departments and product ranges to achieve sales and customer service goals.
- Adaptability: Be flexible and adaptable in a fast-paced retail environment, with the ability to work varied shifts and meet changing sales and customer service demands.
- Competitive Salary: Earn a competitive salary, with opportunities for performance-related bonuses and career progression.
- Product Discounts: Enjoy discounts on the latest technology and products, including TVs, laptops, and smartphones.
- Annual Leave: Receive 6 weeks of annual leave, inclusive of bank holiday entitlement, to relax and recharge.
- Wellbeing Initiatives: Participate in a range of wellbeing initiatives, including employee assistance programs and health and wellness initiatives.
- Pension Scheme: Join our pension scheme, with contributions from both you and the company.
