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Service Advisor

2 months ago


Loanhead, Midlothian, United Kingdom Police Scotland Full time

Job Overview

The Service Advisor role at Police Scotland is a critical position that requires a high level of customer service and communication skills. As a Service Advisor, you will be responsible for providing exceptional service to the public and the Force by responding to emergency and non-emergency calls.

Key Responsibilities

  • Respond to emergency and non-emergency calls, providing advice and assistance to the public.
  • Signpost to appropriate information services and record call information accurately on relevant systems.
  • Identify the level of initial police action required and provide support to the public as needed.

Requirements

  • Emotional awareness and ability to remain calm under pressure.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic numeracy and geographic knowledge.

Selection Process

The selection process for this role will consist of a competency-based interview and a half-day selection centre. The interview will assess your ability to demonstrate the following competencies:

  • We are emotionally aware
  • We take ownership
  • We are collaborative
  • We deliver, support and inspire
  • We analyse critically
  • We are innovative and open-minded

The half-day selection centre will comprise of the following exercises:

  • Call Taking
  • Assessing and Prioritising information
  • Identifying locations
  • Numeracy, General and Geographic knowledge
  • Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute

What We Offer

Police Scotland offers a range of full-time and part-time shifts to accommodate different lifestyles and preferences. We also offer a competitive salary and benefits package, as well as opportunities for career development and progression.