Service Advisor
1 day ago
Job Overview
We are seeking a highly skilled and dedicated Service Advisor to join our team at Police Scotland. As a Service Advisor, you will play a critical role in providing exceptional service to the public and the Force by responding to emergency and non-emergency calls.
Key Responsibilities
- Provide high-quality service to the public and the Force by responding to calls and providing advice and assistance.
- Record call information accurately on relevant systems and identify the level of initial police action required.
- Work collaboratively with colleagues to achieve shared goals and objectives.
- Develop and maintain a deep understanding of the Competency Values Framework (CVF) and its application in the role.
- Participate in a half-day selection centre, which will comprise of exercises such as call taking, assessing and prioritising information, identifying locations, and numeracy, general, and geographic knowledge.
Requirements
- Be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen, or a foreign national free of restrictions.
- Have been resident in the UK for a minimum of three years immediately prior to application for this role.
What We Offer
We offer a range of full-time and part-time shifts, and a competitive salary and benefits package. If you are successful, you will be held on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date.
Selection Process
The selection process is split into two parts: a competency-based interview and a half-day selection centre. The interview will be assessed against the CVF competencies, and the selection centre will comprise of exercises that test your skills and knowledge.
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