Service Advisor

4 weeks ago


Loanhead, Midlothian, United Kingdom Police Scotland Full time

Job Overview

We are seeking a highly skilled Service Advisor to join our team at Police Scotland. As a Service Advisor, you will be responsible for providing exceptional service to the public and the Force by responding to emergency and non-emergency calls.

Key Responsibilities

  • Respond to emergency and non-emergency calls, providing advice and assistance as needed.
  • Signpost to appropriate information services and record call information accurately.
  • Identify the level of initial police action required and take appropriate steps.

Requirements

  • Emotional awareness and ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Selection Process

The selection process will consist of a competency-based interview and a half-day selection centre. The interview will assess your skills and experience against the Competency Values Framework (CVF) competencies.

The half-day selection centre will comprise of exercises that test your ability to work in a police environment, including call taking, assessing and prioritising information, and identifying locations.

What We Offer

We offer a range of full-time and part-time shifts, as well as opportunities for career development and progression.

Eligibility

To be eligible for this role, you must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen, or a foreign national free of restrictions.

Residency Requirements

You must have been resident in the UK for a minimum of three years immediately prior to application for this role.



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