Customer Service Representative

1 day ago


Leamington Spa, Warwickshire, United Kingdom Pertemps Contracts Full time
About the Role

We are seeking an experienced Call Handler to join our team at Pertemps Contracts. As a Call Handler, you will be responsible for answering a high volume of inbound calls from parents, schools, and taxi operators, taking detailed notes and referring them to the relevant team.

Key Responsibilities
  • Answer inbound calls and provide excellent customer service
  • Take detailed notes of calls and refer them to the relevant team
  • Manage the team inbox and triage emails to the relevant areas
About You

We are looking for a candidate with experience of dealing with inbound calls and previous administrative experience in an office setting. You should be empathetic and able to work well under pressure.

The successful candidate will have a strong communication and interpersonal skills, with the ability to work effectively in a team environment. You will also have a high level of accuracy and attention to detail, with the ability to manage multiple tasks and priorities.

What We Offer

We offer a competitive hourly rate of £12.18 and the opportunity to work with a reputable client in the public sector. You will also have the chance to develop your skills and experience in a fast-paced and dynamic environment.



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