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Service Desk Support Specialist
2 months ago
We are seeking a highly skilled and enthusiastic Service Desk Support Specialist to join our Cloud and Devices Support team. As a key member of our team, you will be responsible for delivering exceptional first-line support to our customers, providing clear and accurate communication, and logging client support issues on our systems.
Key Responsibilities- Deliver first-line support to customers through clear and accurate communication
- Carry out basic troubleshooting activities and provide first-time fixes
- Evaluate and escalate support incidents to second- and third-line engineers when necessary
- Achieve agreed customer service levels
- Effectively communicate with colleagues, customers, and suppliers
- Understand core business products and services and identify up-sell opportunities
- Regularly achieve set targets and key performance indicators (KPIs)
- Excellent telephone manner and communication skills
- Reliable and hardworking
- Organized and self-motivated
- Knowledge of basic technology products and services
- Interest in personal development and growth mindset regarding new skills
- Basic understanding of PC hardware
- Microsoft Windows and Microsoft Office 365 end-user skills
- MCP certification is beneficial but not essential
- Confidence to diagnose and fix customer issues
Chess is a leading independent technology service provider, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses. We pride ourselves on our inclusive culture and One Team spirit. Our people voted us No.1 in 'The 100 Best Companies to Work for' list in 2018, and we continue to celebrate our success in the top 100.
We believe in growth and development, offering opportunities for everyone to progress their career, develop knowledge and skills, gain reward and recognition, and maximize their potential. Our continued focus on growth creates opportunities for everyone to succeed.
Benefits- Healthcare support – UK Healthcare, eye tests, flu jabs, onsite health screens
- Enhanced pay: maternity, paternity, adoption leave, and shared parental leave
- Access to employee benefits, rewards, and recognition platform, Perkbox
- Hybrid working support – allowance towards a home desk and chair
- Loyalty point scheme – allowing you to use your points to increase your benefits each year
- Access to our Future Fit benefits package – including mental, physical, and financial support
- 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays
- Buy and sell holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays
- Additional holidays: half-day Fridays and a wellbeing day
- £100 per year matched charity donation, plus payroll giving options
We offer flexible working options, including full-time and part-time working hours. Our hybrid working position allows you to work from home while also having the option to work from one of our local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.
