Sales Team Lead

3 weeks ago


Smethwick, Sandwell, United Kingdom ST Selection Full time
Direct Sales Manager Job Description

We are seeking a highly skilled and experienced Direct Sales Manager to join our team at ST Selection. As a key member of our sales team, you will be responsible for leading and managing a team of sales executives, driving sales growth, and ensuring excellent customer service.

Main Responsibilities:
  • Lead and manage a team of 6-12 sales executives, providing guidance, coaching, and support to ensure they meet their sales targets.
  • Implement and coordinate new starter inductions and probation sign-off processes to ensure a smooth onboarding experience.
  • Assist with the recruitment of direct sales executives, ensuring the right candidates are selected for the role.
  • Identify training requirements and arrange coaching and support to ensure the team has the necessary skills and knowledge.
  • Champion new products and services, ensuring the team is adequately trained and equipped to sell them effectively.
  • Review and sign-off new account requests, ensuring they meet the company's standards and requirements.
  • Monitor and manage performance, ensuring individuals are meeting their KPIs and targets.
  • Responsible for one-on-one monthly reviews, providing feedback and coaching to improve performance.
  • Monitor Salesforce to ensure accuracy and compliance, including contribution reports.
  • Monitor the handover process, ensuring compliance and accuracy.
  • Report on lead campaign feedback, including lost or down traders.
  • Responsible for holding disciplinary hearings and dealing with HR issues.
  • Resolve payroll issues and submit payroll before the cut-off date.
  • Review and authorise credit requests.
Requirements:
  • Demonstrable experience in a similar sales management environment.
  • Experience in supervising or managing a team, with the ability to engage, motivate, and lead others.
  • Ability to thrive in a busy and fast-paced environment.
  • Strong organisational skills and high attention to detail.
  • Ability to effectively handle challenging conversations and complaints/escalations.
  • Experience of managing people through HR processes.
  • Able to analyse data, identify errors, and rectify any issues.
  • Able to demonstrate passion, respect, and honest qualities.

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