Order Processing Team Lead

4 weeks ago


Smethwick, Sandwell, United Kingdom Hart Recruitment Full time
Order Processing Team Leader

We are seeking an experienced Order Processing Team Leader to join our team in Smethwick. As a key member of our operations team, you will be responsible for overseeing the sales order processing activities, managing a team of 5, and ensuring timely and accurate processing of sales orders for both UK and international markets.

Key Responsibilities:
  • Oversee and optimize sales order processing activities
  • Manage and support a team of 5, including credit control
  • Manage sickness, absence, performance development, and one-to-ones
  • Manage sales orders process for UK and international markets
  • Be the main point of contact for escalations and communication between warehouse, factory, and other internal departments
  • Attend and participate in meetings and training sessions
  • Engage with customers via phone, email, or chat to schedule field service bookings
  • Prepare monthly sales forecasting reports
Requirements:
  • Previous experience as a Team Leader, with ability to lead and motivate a team
  • Experience in a manufacturing environment and sales order processing/administration
  • Knowledge of Exports is ideal but not essential
  • Excellent communication and interpersonal abilities

We offer a competitive salary of up to £31,000 per annum, 34 days holiday including bank holidays, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, and a fantastic employee awards package.

Hours of work are 8.00 am to 4.30 pm, Monday to Friday.



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