Order Processing Team Lead
4 weeks ago
We are seeking an experienced Order Processing Team Leader to join our team in Smethwick. As a key member of our operations team, you will be responsible for overseeing the sales order processing activities, managing a team of 5, and ensuring timely and accurate processing of sales orders for both UK and international markets.
Key Responsibilities:- Oversee and optimize sales order processing activities
- Manage and support a team of 5, including credit control
- Manage sickness, absence, performance development, and one-to-ones
- Manage sales orders process for UK and international markets
- Be the main point of contact for escalations and communication between warehouse, factory, and other internal departments
- Attend and participate in meetings and training sessions
- Engage with customers via phone, email, or chat to schedule field service bookings
- Prepare monthly sales forecasting reports
- Previous experience as a Team Leader, with ability to lead and motivate a team
- Experience in a manufacturing environment and sales order processing/administration
- Knowledge of Exports is ideal but not essential
- Excellent communication and interpersonal abilities
We offer a competitive salary of up to £31,000 per annum, 34 days holiday including bank holidays, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, and a fantastic employee awards package.
Hours of work are 8.00 am to 4.30 pm, Monday to Friday.
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