Customer Service Coordinator

3 weeks ago


Lancashire, United Kingdom Places Development Full time
About the Role

We are seeking a highly skilled Customer Service Co-ordinator to join our team at Places for People. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences across various communication channels.

Key Responsibilities
  • Investigate customer issues and escalate complaints to ensure the best possible outcome.
  • Support customers throughout their end-to-end journey using email, telephone, and webchat.
  • Build strong relationships with customers of diverse backgrounds through excellent written and verbal communication skills.
  • Work collaboratively with colleagues to resolve customer complaints and improve service delivery.
Requirements

To succeed in this role, you will need:

  • Excellent customer service skills with a strong customer-focused approach.
  • Experience in escalating customer complaints and managing challenging situations.
  • Knowledge of the new build/construction industry and/or dealing with aftercare/new build warranty defects (desirable).
  • Excellent written and verbal communication skills.
  • Administration experience (essential).
  • A driving license with a car (preferred) for visits to new build development sites.
What We Offer

We offer a comprehensive benefits package, including:

  • Competitive salary with annual reviews.
  • Pension with matched contributions up to 7%.
  • Excellent holiday package with 35 days annual leave and the option to buy or sell leave.
  • Cashback plan for healthcare costs up to £500 per year.
  • Bonus scheme for all colleagues at 5%.
  • Training and development opportunities.
  • Extra perks including discounts and offers from various shops and services.


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