Retention and Renewals Manager

2 weeks ago

Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000
Job Description

Job Title: Retention and Renewals Manager - Commercial Success

Job Summary:

We are seeking an experienced Retention and Renewals Manager to join our team at Staysure Group. As a key member of our commercial team, you will be responsible for shaping the commercial success of our emerging brands during the renewal phase.

Key Responsibilities:

  • Develop and execute strategies to boost customer engagement and enhance their overall experience
  • Collaborate closely with the Group Director for Retention and Renewals to ensure alignment with brand objectives and achieve key commercial targets
  • Manage CRM campaigns and leverage various data sources to create a top-tier contact strategy
  • Navigate a complex matrix environment to collaborate effectively across departments
  • Manage multiple diverse workstreams and their leaders, ensuring each project aligns with the overarching objectives of the organisation
  • Lead the analysis of quant and qual data to gain insights into customer behaviours, preferences, and trends, informing CRM strategies and campaigns
  • Manage a high-performing team and matrix resources to deliver outstanding customer and colleague experiences
  • Ensure alignment of resources to strategy and priority initiatives, prioritising hiring, onboarding, and performance management
  • Maximise commercial outcomes by working with Finance on business cases, prioritising efforts, and implementing robust reporting mechanisms
  • Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements
  • Contribute to setting annual OKRs and 90-day OKRs for squads, coaching and mentoring team members for growth

Requirements:

  • Excellent commercial acumen and numeracy
  • Empathetic leader capable of building highly effective and motivated cross-functional teams
  • Adept at stakeholder management and influencing skills
  • Experience of working in product – understanding the process to build exceptional digital experiences
  • Proven success in managing transformative change programmes and regulatory environments
  • Deep understanding of agile delivery methodologies and working in matrix/agile team environments
  • Experience in high-paced commercial and challenging trading environments

Desirable Skills:

  • Familiarity leading a P&L and digital teams
  • Experience with CRM software such as Salesforce or Braze
  • General Insurance SME, ideally in personal lines or travel insurance

About Us:

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits. We're assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability.

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