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Renewals and Retentions Director

2 months ago

Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000
Unlock Commercial Success as a Retention and Renewals Manager

At Staysure Group, we're seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you'll play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and stakeholder management.

Key Responsibilities:
  • Develop and execute strategies to boost customer engagement and enhance their overall experience
  • Collaborate with the Group Director for Retention and Renewals to align with brand objectives and achieve key commercial targets
  • Manage CRM campaigns, leveraging various data sources and effective communication to create a top-tier contact strategy
  • Navigate complex matrix environments to collaborate across departments, building business cases with Finance, optimising IVR routing with Operations, and defining pricing strategies with the Pricing team
  • Skilfully manage multiple diverse workstreams and their leaders, ensuring alignment with overarching objectives
  • Lead the analysis of quant and qual data to gain insights into customer behaviours, preferences, and trends, informing CRM strategies and campaigns
  • Manage a high-performing team and matrix resources to deliver outstanding customer and colleague experiences
  • Ensure alignment of resources to strategy and priority initiatives, prioritising hiring, onboarding, and performance management
  • Maximise commercial outcomes by working with Finance on business cases, prioritising efforts, and implementing robust reporting mechanisms
  • Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements
  • Contribute to setting annual OKRs and 90-day OKRs for squads, coaching and mentoring team members for growth
Requirements:
  • Excellent commercial acumen and numeracy
  • Empathetic leader capable of building highly effective and motivated cross-functional teams
  • Adept at stakeholder management and influencing skills
  • Experience of working in product – understanding the process to build exceptional digital experiences
  • Proven success in managing transformative change programmes and regulatory environments
  • Deep understanding of agile delivery methodologies and working in matrix/agile team environments
  • Experience in high-paced commercial and challenging trading environments
What We Offer:

We're assembling a diverse team where skills, not checkboxes, reign supreme. Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.