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Retention and Renewals Manager
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.
About the Role:In this role, you will work closely with our Group Director for Retention and Renewals to develop and execute strategies that enhance customer engagement and experience, while ensuring alignment with brand objectives and achieving key commercial targets.
You will leverage your expertise in managing CRM campaigns to create a top-tier contact strategy, utilizing various data sources and effective communication to drive customer loyalty and retention.
Key Responsibilities:- Manage the trading performance of your brands, leading on forecasting, variance to plan reporting, and deep-dive analytics.
- Lead the analysis of quant and qual data to gain insights into customer behaviors, preferences, and trends, informing CRM strategies and campaigns.
- Provide strategic direction and leadership for all retention and renewals activity across the Group, refining strategies based on internal and external inputs.
- Manage a high-performing team and matrix resources to deliver outstanding customer and colleague experiences.
- Ensure alignment of resources to strategy and priority initiatives, prioritizing hiring, onboarding, and performance management.
- Maximize commercial outcomes by working with Finance on business cases, prioritizing efforts, and implementing robust reporting mechanisms.
- Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements.
- Identify and pursue large, disruptive opportunities to improve customer lives and disrupt the insure-tech sector.
- Build strong relationships with teams and stakeholders across the organisation, ensuring buy-in for strategy roadmaps.
- Contribute to setting annual OKRs and 90-day OKRs for squads, coaching and mentoring team members for growth.
- Work alongside Group teams to identify blockers and gaps in internal capabilities, proposing suitable third-party relationships for improvement.
- Excellent commercial acumen and numeracy.
- Strategic thinker with the ability to turn vision into strategy and delivery.
- Empathetic leader capable of building highly effective and motivated cross-functional teams.
- Adept at stakeholder management and influencing skills.
- Experience of working in product – understanding the process to build exceptional digital experiences.
- Proven success in managing transformative change programmes and regulatory environments.
- Deep understanding of agile delivery methodologies and working in matrix/agile team environments.
- Experience in high-paced commercial and challenging trading environments.
We offer a competitive salary, excellent benefits, and a dynamic work environment that fosters innovation and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
We are an equal opportunities employer and welcome applications from diverse candidates. Our company values diversity and inclusion, and we are committed to creating a workplace that is inclusive and respectful of all employees.
