Retention and Renewals Manager
7 days ago
We are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.
Key Responsibilities- Manage the trading performance of your brands, leading on forecasting, variance to plan reporting, and deep-dive analytics.
- Lead the analysis of quant and qual data to gain insights into customer behaviors, preferences, and trends, informing CRM strategies and campaigns.
- Provide strategic direction and leadership for all retention and renewals activity across the Group, refining strategies based on internal and external inputs.
- Manage a high-performing team and matrix resources to deliver outstanding customer and colleague experiences.
- Ensure alignment of resources to strategy and priority initiatives, prioritizing hiring, onboarding, and performance management.
- Maximize commercial outcomes by working with Finance on business cases, prioritizing efforts, and implementing robust reporting mechanisms.
- Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements.
- Identify and pursue large, disruptive opportunities to improve customer lives and disrupt the insure-tech sector.
- Build strong relationships with teams and stakeholders across the organization, ensuring buy-in for strategy roadmaps.
- Contribute to setting annual OKRs and 90-day OKRs for squads, coaching and mentoring team members for growth.
- Excellent commercial acumen and numeracy.
- Strategic thinker with the ability to turn vision into strategy and delivery.
- Empathetic leader capable of building highly effective and motivated cross-functional teams.
- Adept at stakeholder management and influencing skills.
- Experience of working in product – understanding the process to build exceptional digital experiences.
- Proven success in managing transformative change programs and regulatory environments.
- Deep understanding of agile delivery methodologies and working in matrix/agile team environments.
- Experience in high-paced commercial and challenging trading environments.
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and driving commercial success. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
-
Retention and Renewals Manager
1 week ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeJob Title: Retention and Renewals ManagerWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.About the Role:In this role, you will work closely with...
-
Retention and Renewals Manager
1 week ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeJob Title: Retention and Renewals ManagerWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.About the Role:In this role, you will work closely with...
-
Retention and Renewals Manager
7 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeJob Title: Retention and Renewals ManagerWe are seeking a highly skilled and experienced Retention and Renewals Manager to join our team at Staysure Group. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.Key Responsibilities:Manage the trading performance of...
-
Retention and Renewals Manager
7 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeJob Title: Retention and Renewals ManagerWe are seeking a highly skilled and experienced Retention and Renewals Manager to join our team at Staysure Group. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.Key Responsibilities:Manage the trading performance of...
-
Retention and Renewals Manager
1 week ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will play a pivotal role in shaping the success of our emerging brands during the renewal phase.Key ResponsibilitiesManage the trading performance of your brands, leading on forecasting,...
-
Retention and Renewals Manager
1 week ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will play a pivotal role in shaping the success of our emerging brands during the renewal phase.Key ResponsibilitiesManage the trading performance of your brands, leading on forecasting,...
-
Retention and Renewals Manager
5 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Retention and Renewals Manager to join our team at Staysure Group. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesManage the trading performance of your brands, leading on...
-
Retention and Renewals Manager
5 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Retention and Renewals Manager to join our team at Staysure Group. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesManage the trading performance of your brands, leading on...
-
Retention and Renewals Director
2 weeks ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Director at Staysure Group. As a key member of our leadership team, you will play a critical role in shaping the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesCommercial Strategy Development:...
-
Retention and Renewals Director
2 weeks ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Director at Staysure Group. As a key member of our leadership team, you will play a critical role in shaping the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesCommercial Strategy Development:...
-
Renewals and Retentions Director
2 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...
-
Renewals and Retentions Director
2 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...
-
Renewals and Retentions Director
2 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...
-
Renewals and Retentions Director
2 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...
-
Renewals and Retentions Director
4 hours ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you'll play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and...
-
Renewals and Retentions Director
2 hours ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you'll play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and...
-
Renewals and Retentions Director
2 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeJob DescriptionOverview:Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.Key Responsibilities:Develop and execute strategies to boost customer engagement and...
-
Renewals and Retentions Director
2 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeJob DescriptionOverview:Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.Key Responsibilities:Develop and execute strategies to boost customer engagement and...
-
Renewals and Retentions Director
39 minutes ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full timeJob DescriptionOverview:Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.Key Responsibilities:Develop and execute strategies to boost customer engagement and...
-
Renewals and Retentions Director
3 days ago
Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000Unlock Commercial Success as a Retention and Renewals ManagerStaysure Group is seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you will play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and...
