Renewals and Retentions Director

3 hours ago

Northampton, Northamptonshire, United Kingdom Staysure Group Full time
Job Description

Overview:

Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.

Key Responsibilities:

  • Develop and execute strategies to boost customer engagement and retention.
  • Collaborate with the Group Director for Retention and Renewals to ensure alignment with brand objectives and key commercial targets.
  • Manage CRM campaigns and leverage data sources to create effective contact strategies.
  • Lead a high-performing team and matrix resources to deliver outstanding customer and colleague experiences.
  • Ensure alignment of resources to strategy and priority initiatives, prioritising hiring, onboarding, and performance management.
  • Maximise commercial outcomes by working with Finance on business cases, prioritising efforts, and implementing robust reporting mechanisms.
  • Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements.

Requirements:

  • Excellent commercial acumen and numeracy.
  • Empathetic leader capable of building highly effective and motivated cross-functional teams.
  • Adept at stakeholder management and influencing skills.
  • Experience of working in product – understanding the process to build exceptional digital experiences.
  • Proven success in managing transformative change programmes and regulatory environments.
  • Deep understanding of agile delivery methodologies and working in matrix/agile team environments.
  • Experience in high-paced commercial and challenging trading environments.

What We Offer:

Staysure Group is an award-winning business that is reshaping the insurance landscape. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our benefits package includes training, development opportunities, and great benefits.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.

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