Renewals and Retentions Director

3 days ago

Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000
About the Role

We are seeking a highly skilled and experienced Renewals and Retentions Manager to join our team at Staysure Group. As a key member of our commercial team, you will play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.

Key Responsibilities
  • Develop and execute strategies to boost customer engagement and enhance their overall experience, ensuring alignment with brand objectives and achieving key commercial targets.
  • Collaborate closely with the Group Director for Retention and Renewals to craft and execute strategies that drive commercial success.
  • Manage CRM campaigns, leveraging various data sources and effective communication to create a top-tier contact strategy.
  • Navigate a complex matrix environment, collaborating effectively across departments to build business cases, optimise IVR routing, and define pricing strategies.
  • Skilfully manage multiple diverse workstreams and their leaders, ensuring alignment with the overarching objectives of the organisation.
  • Lead the analysis of quant and qual data to gain insights into customer behaviours, preferences, and trends, informing CRM strategies and campaigns.
  • Manage a high-performing team and matrix resources to deliver outstanding customer and colleague experiences.
  • Ensure alignment of resources to strategy and priority initiatives, prioritising hiring, onboarding, and performance management.
  • Maximise commercial outcomes by working with Finance on business cases, prioritising efforts, and implementing robust reporting mechanisms.
  • Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements.
  • Contribute to setting annual OKRs and 90-day OKRs for squads, coaching and mentoring team members for growth.
Requirements
  • Excellent commercial acumen and numeracy.
  • Empathetic leader capable of building highly effective and motivated cross-functional teams.
  • Adept at stakeholder management and influencing skills.
  • Experience of working in product – understanding the process to build exceptional digital experiences.
  • Proven success in managing transformative change programmes and regulatory environments.
  • Deep understanding of agile delivery methodologies and working in matrix/agile team environments.
  • Experience in high-paced commercial and challenging trading environments.
What We Offer

We welcome all new starters with open arms, providing training, development opportunities, and great benefits. Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service. We are eager to find passionate and motivated individuals to join us on our journey to success.

  • Retention and Renewals Director

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Director at Staysure Group. As a key member of our leadership team, you will play a critical role in shaping the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesCommercial Strategy Development:...

  • Retention and Renewals Director

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Director at Staysure Group. As a key member of our leadership team, you will play a critical role in shaping the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesCommercial Strategy Development:...

  • Renewals and Retentions Director

    2 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...

  • Renewals and Retentions Director

    2 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...

  • Renewals and Retentions Director

    2 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...

  • Renewals and Retentions Director

    2 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're on a mission to revolutionize the way customers interact with insurers. As a Retention and Renewals Manager, you'll play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Working closely with our Group Director for Retention...

  • Renewals and Retentions Director

    6 hours ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you'll play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and...

  • Renewals and Retentions Director

    4 hours ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you'll play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and...

  • Renewals and Retentions Director

    2 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    Job DescriptionOverview:Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.Key Responsibilities:Develop and execute strategies to boost customer engagement and...

  • Renewals and Retentions Director

    3 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    Job DescriptionOverview:Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.Key Responsibilities:Develop and execute strategies to boost customer engagement and...

  • Renewals and Retentions Director

    3 hours ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    Job DescriptionOverview:Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.Key Responsibilities:Develop and execute strategies to boost customer engagement and...

  • Renewals and Retentions Director

    1 hour ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    Job DescriptionOverview:Staysure Group is seeking a highly skilled Renewals and Retentions Manager to join our team. As a key member of our commercial success team, you will be responsible for driving customer engagement and enhancing the overall experience for our customers.Key Responsibilities:Develop and execute strategies to boost customer engagement and...

  • Retention and Renewals Director

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Director at Staysure Group. As a key member of our leadership team, you will play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesDevelop and execute strategies to boost...

  • Retention and Renewals Director

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Director at Staysure Group. As a key member of our leadership team, you will play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.Key ResponsibilitiesDevelop and execute strategies to boost...

  • Retention and Renewals Manager

    1 week ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    Job Title: Retention and Renewals ManagerWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.About the Role:In this role, you will work closely with...

  • Retention and Renewals Manager

    1 week ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time

    Job Title: Retention and Renewals ManagerWe are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.About the Role:In this role, you will work closely with...

  • Renewals and Retentions Director

    3 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerStaysure Group is seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you will play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and...

  • Renewals and Retentions Director

    3 days ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerStaysure Group is seeking a seasoned professional to drive commercial success and customer engagement across our emerging brands. As a Retention and Renewals Manager, you will play a pivotal role in shaping our commercial strategy, leveraging your expertise in CRM campaigns, data analysis, and...

  • Renewals and Retentions Director

    8 hours ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're seeking a seasoned professional to drive commercial success and shape the future of our emerging brands. As a Retention and Renewals Manager, you'll play a pivotal role in crafting and executing strategies that boost customer engagement and enhance their overall...

  • Renewals and Retentions Director

    6 hours ago

    Northampton, Northamptonshire, United Kingdom Staysure Group Full time £60,000

    Unlock Commercial Success as a Retention and Renewals ManagerAt Staysure Group, we're seeking a seasoned professional to drive commercial success and shape the future of our emerging brands. As a Retention and Renewals Manager, you'll play a pivotal role in crafting and executing strategies that boost customer engagement and enhance their overall...