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Retention and Renewals Director
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Director at Staysure Group. As a key member of our leadership team, you will play a pivotal role in shaping the commercial success of our emerging brands during the renewal phase.
Key Responsibilities- Develop and execute strategies to boost customer engagement and enhance their overall experience, ensuring alignment with brand objectives and achieving key commercial targets.
- Manage the trading performance of your brands, leading on forecasting, variance to plan reporting, and deep-dive analytics.
- Lead the analysis of quant and qual data to gain insights into customer behaviors, preferences, and trends, informing CRM strategies and campaigns.
- Provide strategic direction and leadership for all retention and renewals activity across the Group, refining strategies based on internal and external inputs.
- Manage a high-performing team and matrix resources to deliver outstanding customer and colleague experiences.
- Ensure alignment of resources to strategy and priority initiatives, prioritizing hiring, onboarding, and performance management.
- Maximize commercial outcomes by working with Finance on business cases, prioritizing efforts, and implementing robust reporting mechanisms.
- Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements.
- Identify and pursue large, disruptive opportunities to improve customer lives and disrupt the insure-tech sector.
- Build strong relationships with teams and stakeholders across the organization, ensuring buy-in for strategy roadmaps.
- Contribute to setting annual OKRs and 90-day OKRs for squads, coaching and mentoring team members for growth.
- Excellent commercial acumen and numeracy.
- Strategic thinker with the ability to turn vision into strategy and delivery.
- Empathetic leader capable of building highly effective and motivated cross-functional teams.
- Adept at stakeholder management and influencing skills.
- Experience of working in product – understanding the process to build exceptional digital experiences.
- Proven success in managing transformative change programs and regulatory environments.
- Deep understanding of agile delivery methodologies and working in matrix/agile team environments.
- Experience in high-paced commercial and challenging trading environments.
- Familiarity leading a P&L and digital teams.
- Experience with CRM software such as Salesforce or Braze.
- General Insurance SME, ideally in personal lines or travel insurance.
Staysure Group is an award-winning business that is reshaping the insurance landscape. We have transformed the way customers interact with insurers, establishing a benchmark for exceptional service. With our recent digital transformation, we are eager to find passionate and motivated individuals to join us on our journey to success.
We firmly believe that attracting and developing talented professionals is essential for our ongoing growth and success. By investing in our team, we create an environment where innovation thrives and opportunities abound.
Our aim is to innovate, dominate, and disrupt niche insurance on a global scale, which means we are seeking innovators and individuals who embrace change with ease. Together, we can drive change and make a significant impact in the industry.
