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Retention and Renewals Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Staysure Group Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Retention and Renewals Manager. As a key member of our commercial team, you will be responsible for driving the commercial success of our emerging brands during the renewal phase.

Key Responsibilities
  • Manage the trading performance of your brands, leading on forecasting, variance to plan reporting, and deep-dive analytics.
  • Lead the analysis of quant and qual data to gain insights into customer behaviors, preferences, and trends, informing CRM strategies and campaigns.
  • Provide strategic direction and leadership for all retention and renewals activity across the Group, refining strategies based on internal and external inputs.
  • Manage a high-performing team and matrix resources to deliver outstanding customer and colleague experiences.
  • Ensure alignment of resources to strategy and priority initiatives, prioritizing hiring, onboarding, and performance management.
  • Maximize commercial outcomes by working with Finance on business cases, prioritizing efforts, and implementing robust reporting mechanisms.
  • Champion customer experience and regulatory compliance, ensuring alignment with consumer duty and regulatory requirements.
  • Identify and pursue large, disruptive opportunities to improve customer lives and disrupt the insure-tech sector.
  • Build strong relationships with teams and stakeholders across the organization, ensuring buy-in for strategy roadmaps.
  • Contribute to setting annual OKRs and 90-day OKRs for squads, coaching and mentoring team members for growth.
Requirements
  • Excellent commercial acumen and numeracy.
  • Strategic thinker with the ability to turn vision into strategy and delivery.
  • Empathetic leader capable of building highly effective and motivated cross-functional teams.
  • Adept at stakeholder management and influencing skills.
  • Experience of working in product – understanding the process to build exceptional digital experiences.
  • Proven success in managing transformative change programs and regulatory environments.
  • Deep understanding of agile delivery methodologies and working in matrix/agile team environments.
  • Experience in high-paced commercial and challenging trading environments.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and driving commercial success. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.