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Hospitality Services Director
2 months ago
Smyth & Co is a prestigious private members club located in the heart of London, renowned for its luxurious ambiance, exceptional service, and distinguished clientele.
We pride ourselves on offering a refined environment where members can relax, network, and enjoy an unparalleled level of hospitality.
Job SummaryWe are seeking a dedicated and experienced Restaurant Manager to join our esteemed team. The ideal candidate will have a strong background in the luxury hospitality sector, specifically within private members clubs or 5-star hotels.
Key Responsibilities- Assist the General Manager in overseeing daily club operations, ensuring seamless execution of events and functions.
- Ensure exceptional service delivery across all departments, maintaining the highest standards of service and hospitality.
- Manage and motivate a team of hospitality professionals, fostering a culture of excellence and teamwork.
- Address and resolve any member concerns or issues promptly and effectively, upholding the club's reputation for exceptional service.
- Coordinate events and functions, ensuring they run smoothly and exceed member expectations, while maintaining the club's high standards of cleanliness, presentation, and overall ambiance.
- Implement and uphold club policies and procedures, contributing to strategic planning and business development initiatives.
- Proven experience in a Restaurant Manager role within the luxury hospitality sector, specifically in private members clubs or 5-star hotels.
- Experience working with large scale events, and fine dining food service, with a strong focus on attention to detail and commitment to excellence.
- Excellent leadership and team management skills, with the ability to motivate and inspire a team of hospitality professionals.
- Strong interpersonal and communication abilities, with a passion for providing outstanding customer service.
- Ability to work flexible hours, including evenings and weekends, as required, with a commitment to delivering exceptional results in a fast-paced environment.
