Collections Specialist
1 week ago
At Adecco, we are seeking a skilled Collections Agent to join our dynamic team. As a Collections Agent, you will be responsible for processing inbound calls, collecting overdue debts, and providing exceptional customer service.
Key Responsibilities:
- Process inbound calls and respond to customer inquiries
- Collect overdue debts and negotiate payment arrangements
- Identify instances of vulnerability and take appropriate actions
- Liaise with other departments and field staff as necessary
- Conduct outbound calls to customers
- Update systems with accurate call notes and complete associated actions
- Handle account queries and verbal complaints, escalating complex cases to senior staff
- Follow established collections processes and procedures
Requirements:
- Firm and polite telephone manner
- Strong organisational and communication skills
- Attention to detail
- Good working knowledge of Microsoft Office applications
- Ability to deal with customers professionally, calmly, and tactfully
- Strict confidentiality and non-discriminatory work approach
- Previous call centre experience
About Our Client:
Adecco is a leading employment agency providing top-notch services to our clients. We are committed to delivering exceptional customer service and professional growth opportunities.
Benefits & Perks:
- Competitive salary
- Comprehensive training programme
- Great opportunities for career development
- Collaborative and supportive work environment
- Attractive employee benefits package
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Collections Specialist
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