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Client Relations Specialist

3 months ago

Harlow, Essex, United Kingdom Huntress Full time
Role Overview:
As a Client Relations Specialist, you will play a vital role in ensuring customer satisfaction and managing collections effectively.

This position offers a unique opportunity to join a reputable organization known for its excellence in service delivery.

Working Hours:
Monday to Friday with alternating shift patterns (8am-4pm or 10am-6pm). This role is fully office-based and includes complimentary parking facilities.
Key Responsibilities:
1. Efficiently collect and record payments in the database while establishing payment plans with clients.
2. Address customer inquiries and complaints, ensuring accurate information is gathered for appropriate departmental escalation.
3. Provide administrative support and undertake various tasks to assist the team as needed.

Candidate Profile:
To excel in this role, you should possess strong communication skills and maintain a courteous and professional telephone demeanor.
You must demonstrate exceptional organizational abilities, attention to detail, and proficiency in Microsoft Office applications, particularly Outlook and Excel.

Compensation:
This position offers a competitive salary along with performance-related bonuses following the probationary period.

Join a friendly and supportive office environment that values its employees.

Huntress is committed to equality and diversity in the workplace and adheres to all relevant legislation.