Hospitality Operations Leader

3 weeks ago

Exeter, United Kingdom Leonardo Hotel Exeter Full time
Be Authentic - Inspire Your Team - Be Leonardo

As a Hospitality Operations Leader, you will ensure the seamless functioning of the hotel while guiding your team to provide exceptional experiences for our guests. Prepare for a dynamic role where you will oversee daily operations, guarantee that every stay is memorable, and motivate a spirited team to surpass our guests' expectations. We seek an individual with strong interpersonal skills, adept at energizing their team and fostering a positive environment.

Benefits you could enjoy include:
  • Annual performance-based bonus scheme
  • Pension plan
  • Exclusive rates on Leonardo Hotel accommodations across the UK & Europe
  • Company-wide recognition program: earn vouchers for being your wonderful self
  • Complimentary meals during shifts
  • Talent referral program: receive a bonus for recommending a friend
  • Regular celebratory events, including Thank You Week and Employee Awards Celebration
  • Access to Company Pension Scheme, Life Assurance, and Wellbeing Support
  • Ongoing training programs with clear career progression paths
As a Hospitality Operations Leader, your responsibilities will include:
  • Being your authentic self
  • Setting and achieving guest satisfaction goals, utilizing feedback and surveys
  • Working towards Gold accreditation through Green Tourism by minimizing the hotel's environmental impact
  • Excelling in meeting KPIs and delivering results
  • Coaching and mentoring your management team to develop their skills for career advancement
  • Conducting regular inspections of facilities and rooms to ensure compliance with health and safety standards
  • Building relationships with the local community and business leaders
  • Collaborating with the HR team to organize engaging activities for your staff
  • Participating in company-wide initiatives to enhance the Leonardo Hotels brand
Why consider this opportunity?

We prioritize the well-being of our colleagues just as much as that of our guests. Once you become part of our team, you join the Leonardo community. In our organization, dedication translates into genuine opportunities for growth and advancement; our in-house "High Potential" program is tailored for leaders like you. To thrive in this environment, you should enjoy a fast-paced workplace. With continuous support, practical training, and clear paths for advancement, you will be well-positioned for a successful career in hospitality.

Our Legacy

With decades of expertise in the hospitality industry, we manage over 270 hotels throughout the UK and Europe. We take pride in overseeing numerous hotels across the UK & Ireland, and as one of the fastest-growing hotel groups, we have ambitious plans for expansion in the coming years; this is an exciting time to consider a role with us.

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