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Hospitality Operations Leader

2 months ago

Exeter, United Kingdom Leonardo Hotel Exeter Full time
Be Authentic - Inspire Your Team - Be Leonardo

As a Hospitality Operations Leader, you will ensure the seamless functioning of the hotel while guiding your team to provide exceptional experiences for our guests. This dynamic role requires you to manage daily operations, ensuring that every guest's stay is memorable, while motivating a spirited team to surpass expectations.

Key Benefits You Could Enjoy:
  • Annual performance-based bonus scheme
  • Pension plan for your future
  • Exclusive rates on Leonardo Hotel accommodations across the UK & Europe
  • Recognition program for outstanding contributions, offering vouchers for popular retailers
  • Complimentary meals during shifts
  • Referral bonus for recommending new talent
  • Regular team celebrations, including Thank You Week events
  • Access to essential benefits like Life Assurance and Wellbeing Support
  • Continuous professional development with clear career advancement paths
As a Hospitality Operations Leader, Your Responsibilities Will Include:
  • Being your authentic self
  • Setting and achieving guest satisfaction goals, utilizing feedback and surveys
  • Working towards Gold accreditation through Green Tourism initiatives
  • Expertly managing KPIs and delivering outstanding results
  • Coaching and mentoring your management team for career growth
  • Conducting regular inspections to ensure compliance with health and safety standards
  • Building strong relationships with the local community and business stakeholders
  • Collaborating with HR to create engaging team activities
  • Participating in company-wide initiatives to enhance the Leonardo Hotels brand
Why Choose to Work with Us?

We prioritize the well-being of our colleagues just as much as our guests. Once you become part of our team, you join the Leonardo community. Our commitment to hard work translates into genuine opportunities for growth and advancement. Our in-house 'High Potential' program is tailored for leaders like you. To thrive in this environment, you should enjoy a fast-paced setting. With robust support, practical training, and clear pathways for progression, you will be well-positioned for a successful career in hospitality.

Our Legacy

With decades of experience in the hospitality industry, we proudly operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with ambitious plans for expansion in the coming years. This is an exciting time to be part of our journey.