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Hospitality Operations Manager

2 months ago

Exeter, United Kingdom Leonardo Hotel Exeter Full time

Be Authentic, Inspire Your Team, Be Leonardo

As a Hospitality Operations Manager, you will ensure the seamless functioning of our establishment while leading your team to provide exceptional experiences for our guests. Prepare for a dynamic role where you will oversee daily operations, ensuring that every visit is memorable and motivating a spirited team to surpass our guests' expectations. We seek an individual with strong interpersonal skills, capable of energizing their team and fostering a proactive work environment.

Benefits You Could Enjoy:

  • Annual performance-based bonus scheme
  • Pension plan for your future
  • Exclusive rates on Leonardo Hotel accommodations across the UK & Europe
  • Company-wide recognition program to celebrate your contributions
  • Complimentary meals during your shifts
  • Talent referral program with bonuses for successful recommendations
  • Engaging team-building events, including Thank You Week celebrations
  • Access to comprehensive benefits including Life Assurance and Wellbeing Support
  • Continuous professional development with clear advancement pathways

As a Hospitality Operations Manager, Your Responsibilities Will Include:

  • Being your authentic self
  • Setting and achieving guest satisfaction goals through feedback and surveys
  • Working towards sustainability certifications by minimizing the hotel's environmental impact
  • Expertly managing KPIs and delivering outstanding results
  • Coaching and mentoring your management team to enhance their professional growth
  • Conducting regular inspections to ensure compliance with health and safety regulations
  • Building strong relationships with the local community and business stakeholders
  • Collaborating with HR to create engaging activities for your team
  • Participating in company-wide initiatives to enhance the Leonardo Hotels brand

Why Join Us?

We prioritize the well-being of our colleagues just as much as our guests. Once you become part of our team, you join the Leonardo community. In our organization, dedication translates into real opportunities for growth and advancement; our in-house High Potential program is tailored for leaders like you. To thrive in this environment, you should enjoy a fast-paced work setting. With ample support, practical training, and clear pathways for progression, you will be well on your way to a rewarding career in hospitality.

Our Legacy

With decades of expertise in the hospitality industry, we proudly operate over 270 hotels across the UK and Europe. We are committed to caring for our properties and guests, and as one of the fastest-growing hotel groups, we have exciting plans for future expansion.