Key Accounts Customer Support Specialist
2 weeks ago
Join a dynamic global organization as a Key Accounts Customer Support Specialist. This role offers a unique opportunity to be part of a transformative journey within a newly established customer service team.
About the Role:
Your main objective as a Key Accounts Customer Support Specialist is to cater to the distinct needs of a specific group of clients while working closely with the Key Account Manager.
Key Responsibilities:
1. Ensure clients are informed about supply statuses.
2. Expedite customer orders for warehouse processing.
3. Collaborate with the logistics team to communicate customer requirements effectively.
Your performance will be evaluated based on key metrics such as:
- Meeting customer logistical requirements.
- Accurately processing sales orders against purchase orders.
- Confirming delivery dates in accordance with contract stipulations.
- Ensuring product packaging aligns with customer specifications.
Additionally, you will work alongside Sales Account Managers to:
- Stay updated on relevant information.
- Provide necessary reports.
- Coordinate with logistics to anticipate future demands, ensuring all required documentation and labels are prepared.
Benefits:
- 25 days of annual leave plus bank holidays, with an increase of 1 day per year of service, up to a maximum of 30 days.
- Complimentary onsite parking.
- Early finish on Fridays.
- Flexible hybrid working arrangements tailored to the role's needs.
- Continuous service awards, including bonuses for long-term service.
- Employee discounts across all brands (40% on the website and 20% on direct warehouse orders).
- Health cash plan for medical expenses.
- Full-time, permanent position with flexible working hours.
Requirements:
- GCSE / A-LEVEL qualifications.
- Exceptional administrative skills.
- Strong attention to detail.
- Excellent organizational and planning abilities to manage competing demands.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Self-motivated with a commitment to excellence.
- Professional demeanor with a customer-centric approach.
- Reliable and trustworthy, maintaining composure under pressure.
- Ability to work collaboratively within a team.
Are you ready to embark on an exciting career as a Key Accounts Customer Support Specialist? If you possess the skills and qualities we seek, we encourage you to consider this opportunity.
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